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Re: IBM Content Manager for iSeries problem



fixed

for PC Client, we are using IBM Content Manager for iSeries Client for
Windows V5.1 version 5.1.0.14021
Even though the client says 5.1, the version on system is 5.3
I don't know if this client compatible with your version
This is the fixpack site for the client
ftp://public.dhe.ibm.com/as400/products/contentmanager/v530/client/interimAPARlisting.pdf
Several fixes mention fixing pc "freeze".
Jim



On Thu, Aug 7, 2014 at 10:28 AM, Dave DeBoe <DDeBoe@xxxxxxxxxxxxxxx> wrote:

Hi Jim,
The error code we are seeing is FRN6259A, which according to the IBM
Content Manager for iSeries Messages and Codes book, this is a problem with
the communications isolator. The action for this code is to re-boot the pc.
Which is what we have to do now every time this error comes up. I would
have to say that the images that are being scanned in via Kofax are good,
because once the user re-boots the PC, they can view that same document
using Content Manager. I still keep coming back in my mind that this
problem has something to do with our firewall changes, but if it were a
problem with that, then I ask myself, after they re-boot, why can they view
the same document that they were getting the error before the re boot. It
seems that by re-booting the pc's, it 'clears' whatever problem there was,
but only until the next time the pc locks up again later in the day with
the same error. We are having this error on both Windows 7's and Windows XP
machines.

Question, the product IBM Content Manager ImagePlus Workstation Program,
is that a replacement for IBM Content Manager?

Thanks.

Dave DeBoe | Information Technology | Arapahoe County Government | ITIL
Foundations V3 Certified
13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 |
DDeBoe@xxxxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
midrange
Sent: Wednesday, August 06, 2014 8:24 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: IBM Content Manager for iSeries problem

Dave,
Our company is still heavily using Content Manager (several Tb's of
images), and even use Kofax scanning for some of our input, but we have
managed to get to V5R3 (5722-VI), which is still a supported version and
occasionally ptf'd. I think it's the last version before the On Demand
versions.
We are at OS V7R1 with no problems with it. The Messages and Codes manual
http://cp.mcafee.com/d/5fHCN0p3x0edEIn7czDASnPtPqtXEInpjsvdFTKyNtBcsUrjKOMO_txCVJd5BdxdBZdwSwxV2LwHoWJFeLAqCundX7lJ9RYzkPOVJVBDQ_pvW_8IfICzB7HTbFFzDejvpvspVqWtAkRrELYG7DR8OJMddECPhOrLOb2rPUV5xcQsCXCM0qPp0-h1RrA2vZ8wHO-uISgFyO3Kmj78EIzHYIwWrlAx7o4vbDBO5mUm-w0k4f8lYXoWJFeLAqCun1iIA8X0z_bCQmkXCzAS2NF8Qg1EOdCy0iH2vMCq81Loqh-9EwtH4Qgi6fzbW6y1qdi1_GCS6jugIz
Has no mention of EKDVIDSP but multiple errors for "Invalid item" all
revolving around a similar issue: Invalid item or folder value. To be more
specific, it would help to have the "FRN" error code, like FRN6223A.
My first guess, not knowing the underlying error code, is that a folder
has been deleted or damaged and your users only hit is occasionally, and
have the error.
2nd guess is the image itself - and I need to question "nothing has
changed except the firewall", but consider this:
Your OS release and ptfs have (hopefully) changed over 13 years.
Kofax has most likely changed. (see issue #2 below) Windows on the desktop
changed (every Windows Update, plus anti-virus, software firewalls if used,
Win 98SE, 2000, XP, Vista, 7, 8 (all with various service packs).
Are you getting the images from other sources besides Kofax? See issue 2 &
3

Where we have had (and resolved) issues is:
1. settings in the pc client as to which viewer is called first - our CM
client has 2 or the viewers and the order can be an issue (see 2 and 3) -
IBM has several docs online for this issue - and it does represent itself
as a freezing program 2. tiff compression versions - there are many tech
discussions of tiff compressions (many times all the postings we have for
things not working as expected), working or not working with various
viewers (same for pdf) 3. color images (similar to issue 2)

We import many images through edi like processes (medical bills), so we
don't have full control of the creation of the images. We've had to write
Win code (C# I think) to take tiff images, determine the compression, and
rewrite them in a compression we can view.

Btw- if you are still using the 3995 Optical jukebox, we just switched to
Virtual Optical and it works great (once you get the rules down). Content
Manager sees no difference between real optical and virtual.

Dave, if you need a longer discussion offline, we can do that.

Jim Franz
Key Risk Insurance








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