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IBM Content Manager for iSeries problem



fixed

We are running IBM Content Manager for iSeries Client Application V5R1 with fix pack CMClient.510.19. We have been using this program to view documents that are scanned into our system via a product called Kolfax. We have been running his configuration for a long time. However, about a week ago, our end users are now receiving an error message when they try to view documents. The users will chose a document and then take the option to view it. This starts up Content Manager to view but they are now receiving an error: EKDVIDSP Invalid item. DB14211AA.AC5. When they receive this error, it completely locks up their pc's. They have to re-boot their pc's in order to view documents again using Content Manager. After they log back into their pc's, they can view documents, but again, later in the day, it will throw this same error again, we have to re boot again. There have been no changes on these pc's. There have been no changes within the client app nor on our iSeries server. We ran some wireshark traces, but do not see anything out of the ordinary.

Has anyone seen this? Any ideas would be great.

Thank you,

Dave DeBoe | Information Technology | Arapahoe County Government | ITIL Foundations V3 Certified
13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 | DDeBoe@xxxxxxxxxxxxxxx<mailto:DDeBoe@xxxxxxxxxxxxxxx>






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