RE: IBM Content Manager for iSeries problem -- MIDRANGE-L

Hi Jim,
The error code we are seeing is FRN6259A, which according to the IBM Content Manager for iSeries Messages and Codes book, this is a problem with the communications isolator. The action for this code is to re-boot the pc. Which is what we have to do now every time this error comes up. I would have to say that the images that are being scanned in via Kofax are good, because once the user re-boots the PC, they can view that same document using Content Manager. I still keep coming back in my mind that this problem has something to do with our firewall changes, but if it were a problem with that, then I ask myself, after they re-boot, why can they view the same document that they were getting the error before the re boot. It seems that by re-booting the pc's, it 'clears' whatever problem there was, but only until the next time the pc locks up again later in the day with the same error. We are having this error on both Windows 7's and Windows XP machines.

Question, the product IBM Content Manager ImagePlus Workstation Program, is that a replacement for IBM Content Manager?

Thanks.

Dave DeBoe | Information Technology | Arapahoe County Government | ITIL Foundations V3 Certified
13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 | DDeBoe@xxxxxxxxxxxxxxx

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of midrange
Sent: Wednesday, August 06, 2014 8:24 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: IBM Content Manager for iSeries problem

Dave,
Our company is still heavily using Content Manager (several Tb's of images), and even use Kofax scanning for some of our input, but we have managed to get to V5R3 (5722-VI), which is still a supported version and occasionally ptf'd. I think it's the last version before the On Demand versions.
We are at OS V7R1 with no problems with it. The Messages and Codes manual http://cp.mcafee.com/d/5fHCN0p3x0edEIn7czDASnPtPqtXEInpjsvdFTKyNtBcsUrjKOMO_txCVJd5BdxdBZdwSwxV2LwHoWJFeLAqCundX7lJ9RYzkPOVJVBDQ_pvW_8IfICzB7HTbFFzDejvpvspVqWtAkRrELYG7DR8OJMddECPhOrLOb2rPUV5xcQsCXCM0qPp0-h1RrA2vZ8wHO-uISgFyO3Kmj78EIzHYIwWrlAx7o4vbDBO5mUm-w0k4f8lYXoWJFeLAqCun1iIA8X0z_bCQmkXCzAS2NF8Qg1EOdCy0iH2vMCq81Loqh-9EwtH4Qgi6fzbW6y1qdi1_GCS6jugIz
Has no mention of EKDVIDSP but multiple errors for "Invalid item" all revolving around a similar issue: Invalid item or folder value. To be more specific, it would help to have the "FRN" error code, like FRN6223A.
My first guess, not knowing the underlying error code, is that a folder has been deleted or damaged and your users only hit is occasionally, and have the error.
2nd guess is the image itself - and I need to question "nothing has changed except the firewall", but consider this:
Your OS release and ptfs have (hopefully) changed over 13 years.
Kofax has most likely changed. (see issue #2 below) Windows on the desktop changed (every Windows Update, plus anti-virus, software firewalls if used, Win 98SE, 2000, XP, Vista, 7, 8 (all with various service packs).
Are you getting the images from other sources besides Kofax? See issue 2 & 3

Where we have had (and resolved) issues is:
1. settings in the pc client as to which viewer is called first - our CM client has 2 or the viewers and the order can be an issue (see 2 and 3) - IBM has several docs online for this issue - and it does represent itself as a freezing program 2. tiff compression versions - there are many tech discussions of tiff compressions (many times all the postings we have for things not working as expected), working or not working with various viewers (same for pdf) 3. color images (similar to issue 2)

We import many images through edi like processes (medical bills), so we don't have full control of the creation of the images. We've had to write Win code (C# I think) to take tiff images, determine the compression, and rewrite them in a compression we can view.

Btw- if you are still using the 3995 Optical jukebox, we just switched to Virtual Optical and it works great (once you get the rules down). Content Manager sees no difference between real optical and virtual.

Dave, if you need a longer discussion offline, we can do that.

Jim Franz
Key Risk Insurance

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Dave DeBoe
Sent: Wednesday, August 06, 2014 5:03 PM
To: Midrange Systems Technical Discussion
Subject: RE: IBM Content Manager for iSeries problem

Thanks Mike. As the old saying goes, if it isn't broke, don't fix it.
(version is 13 years old). We have not made any changes to the program for this process. I would think to that if this were a bug in our program, that when we re boot the PC's, I would think that they would still not work, yet they do for about 3-5 hours until the error box comes up again. Honestly, the only thing that has changed in our environment prior to seeing these errors, is that our firewall was changed out. Now, I have gone to our team that maintains the County firewall and, of course, they said nothing that they changed would have effected this. Yet, we had NO problems with Content
Manager for over 13 years until the firewall changed.

Dave DeBoe | Information Technology | Arapahoe County Government | ITIL Foundations V3 Certified
13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 | DDeBoe@xxxxxxxxxxxxxxx

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Matt Olson
Sent: Wednesday, August 06, 2014 2:53 PM
To: midrange-l@xxxxxxxxxxxx
Subject: RE: IBM Content Manager for iSeries problem

EKDVIDSP.DLL is the dll provided by IBM that is having the issue. It is used to support host-initiated display requests from the iSeries QVISNDRCV API.

You may have a bug in one of your programs that is calling that API and attempting to initate a display request from a 5250 session for an invalid document id and IBM might not be handling it properly in content manager.

Good luck on this one, your version is 13 years old...

-----Original Message-----
From: Dave DeBoe [mailto:DDeBoe@xxxxxxxxxxxxxxx]
Sent: Wednesday, August 06, 2014 1:50 PM
To: midrange-l@xxxxxxxxxxxx
Subject: IBM Content Manager for iSeries problem

We are running IBM Content Manager for iSeries Client Application V5R1 with fix pack CMClient.510.19. We have been using this program to view documents that are scanned into our system via a product called Kolfax. We have been running his configuration for a long time. However, about a week ago, our end users are now receiving an error message when they try to view documents. The users will chose a document and then take the option to view it. This starts up Content Manager to view but they are now receiving an
error: EKDVIDSP Invalid item. DB14211AA.AC5. When they receive this error, it completely locks up their pc's. They have to re-boot their pc's in order to view documents again using Content Manager. After they log back into their pc's, they can view documents, but again, later in the day, it will throw this same error again, we have to re boot again. There have been no changes on these pc's. There have been no changes within the client app nor on our iSeries server.
We ran some wireshark traces, but do not see anything out of the ordinary.

Has anyone seen this? Any ideas would be great.

Thank you,

Dave DeBoe | Information Technology | Arapahoe County Government | ITIL Foundations V3 Certified
13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 | DDeBoe@xxxxxxxxxxxxxxx<mailto:DDeBoe@xxxxxxxxxxxxxxx>

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