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RE: IBM Content Manager for iSeries problem



fixed

Dave,
Our company is still heavily using Content Manager (several Tb's of images),
and even use Kofax scanning for some of our input, but we have managed to
get to V5R3 (5722-VI), which is still a supported version and occasionally
ptf'd. I think it's the last version before the On Demand versions.
We are at OS V7R1 with no problems with it. The Messages and Codes manual
http://publibfp.dhe.ibm.com/epubs/pdf/c2711370.pdf
Has no mention of EKDVIDSP but multiple errors for "Invalid item" all
revolving around a similar issue: Invalid item or folder value. To be more
specific, it would help to have the "FRN" error code, like FRN6223A.
My first guess, not knowing the underlying error code, is that a folder has
been deleted or damaged and your users only hit is occasionally, and have
the error.
2nd guess is the image itself - and I need to question "nothing has changed
except the firewall", but consider this:
Your OS release and ptfs have (hopefully) changed over 13 years.
Kofax has most likely changed. (see issue #2 below)
Windows on the desktop changed (every Windows Update, plus anti-virus,
software firewalls if used, Win 98SE, 2000, XP, Vista, 7, 8 (all with
various service packs).
Are you getting the images from other sources besides Kofax? See issue 2 & 3

Where we have had (and resolved) issues is:
1. settings in the pc client as to which viewer is called first - our CM
client has 2 or the viewers and the order can be an issue (see 2 and 3) -
IBM has several docs online for this issue - and it does represent itself as
a freezing program
2. tiff compression versions - there are many tech discussions of tiff
compressions (many times all the postings we have for things not working as
expected), working or not working with various viewers (same for pdf)
3. color images (similar to issue 2)

We import many images through edi like processes (medical bills), so we
don't have full control of the creation of the images. We've had to write
Win code (C# I think) to take tiff images, determine the compression, and
rewrite them in a compression we can view.

Btw- if you are still using the 3995 Optical jukebox, we just switched to
Virtual Optical and it works great (once you get the rules down). Content
Manager sees no difference between real optical and virtual.

Dave, if you need a longer discussion offline, we can do that.

Jim Franz
Key Risk Insurance


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Dave
DeBoe
Sent: Wednesday, August 06, 2014 5:03 PM
To: Midrange Systems Technical Discussion
Subject: RE: IBM Content Manager for iSeries problem

Thanks Mike. As the old saying goes, if it isn't broke, don't fix it.
(version is 13 years old). We have not made any changes to the program for
this process. I would think to that if this were a bug in our program, that
when we re boot the PC's, I would think that they would still not work, yet
they do for about 3-5 hours until the error box comes up again. Honestly,
the only thing that has changed in our environment prior to seeing these
errors, is that our firewall was changed out. Now, I have gone to our team
that maintains the County firewall and, of course, they said nothing that
they changed would have effected this. Yet, we had NO problems with Content
Manager for over 13 years until the firewall changed.

Dave DeBoe | Information Technology | Arapahoe County Government | ITIL
Foundations V3 Certified
13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 |
DDeBoe@xxxxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Matt
Olson
Sent: Wednesday, August 06, 2014 2:53 PM
To: midrange-l@xxxxxxxxxxxx
Subject: RE: IBM Content Manager for iSeries problem

EKDVIDSP.DLL is the dll provided by IBM that is having the issue. It is
used to support host-initiated display requests from the iSeries QVISNDRCV
API.

You may have a bug in one of your programs that is calling that API and
attempting to initate a display request from a 5250 session for an invalid
document id and IBM might not be handling it properly in content manager.

Good luck on this one, your version is 13 years old...

-----Original Message-----
From: Dave DeBoe [mailto:DDeBoe@xxxxxxxxxxxxxxx]
Sent: Wednesday, August 06, 2014 1:50 PM
To: midrange-l@xxxxxxxxxxxx
Subject: IBM Content Manager for iSeries problem

We are running IBM Content Manager for iSeries Client Application V5R1 with
fix pack CMClient.510.19. We have been using this program to view documents
that are scanned into our system via a product called Kolfax. We have been
running his configuration for a long time. However, about a week ago, our
end users are now receiving an error message when they try to view
documents. The users will chose a document and then take the option to view
it. This starts up Content Manager to view but they are now receiving an
error: EKDVIDSP Invalid item. DB14211AA.AC5. When they receive this error,
it completely locks up their pc's. They have to re-boot their pc's in order
to view documents again using Content Manager. After they log back into
their pc's, they can view documents, but again, later in the day, it will
throw this same error again, we have to re boot again. There have been no
changes on these pc's. There have been no changes within the client app nor
on our iSeries server.
We ran some wireshark traces, but do not see anything out of the ordinary.

Has anyone seen this? Any ideas would be great.

Thank you,

Dave DeBoe | Information Technology | Arapahoe County Government | ITIL
Foundations V3 Certified
13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 |
DDeBoe@xxxxxxxxxxxxxxx<mailto:DDeBoe@xxxxxxxxxxxxxxx>

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