Re: Allowing Help Desk Personal to Rest User Profiles/Passwords

Chuck Lewis wrote:
> 
> Hello All !
> 
> We are in the process of implementing a Help Desk and if we were to list
> our "Top 10 Support Calls" (which after the Help Desk is up and running
> we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
> problem (or at least # 2 - "my device is hung", etc. is up there too).
> 
> I want to have the Help Desk handle this but DO NOT want to give them
> *SECADM authority.
> 
> What is the best way to handle this ?
> 
> Thanks !
> 
> --
> Chuck
Chuck,

  Create a simple program that adopts authority of your Sec officer that
allows you to reset user profiles of only *USER class profiles (THis way
no one can reset a security officer profile).  Then make the program
*Public *Exclude, and only give *USe to the people on the helpdesk. 

-- 
Pete Massiello
OS Solutions International 
Phone: (203)-744-7854  Ext 11.
http://www.os-solutions.com
mailto:pmassiello@os-solutions.com
+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to "MIDRANGE-L@midrange.com".
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---