• Subject: Re: Allowing Help Desk Personal to Rest User Profiles/Passwords
  • From: Pete Massiello <pmassiello@xxxxxxxxxxxxxxxx>
  • Date: Wed, 17 Dec 1997 08:10:15 -0500
  • Organization: OS Solutions International

Chuck Lewis wrote:
> Hello All !
> We are in the process of implementing a Help Desk and if we were to list
> our "Top 10 Support Calls" (which after the Help Desk is up and running
> we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
> problem (or at least # 2 - "my device is hung", etc. is up there too).
> I want to have the Help Desk handle this but DO NOT want to give them
> *SECADM authority.
> What is the best way to handle this ?
> Thanks !
> --
> Chuck

  Create a simple program that adopts authority of your Sec officer that
allows you to reset user profiles of only *USER class profiles (THis way
no one can reset a security officer profile).  Then make the program
*Public *Exclude, and only give *USe to the people on the helpdesk. 

Pete Massiello
OS Solutions International 
Phone: (203)-744-7854  Ext 11.
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