• Subject: Allowing Help Desk Personal to Rest User Profiles/Passwords
  • From: John Carr <74711.77@xxxxxxxxxxxxxx>
  • Date: Tue, 16 Dec 1997 22:04:23 -0500

RE:     Allowing Help Desk Personal to Rest User Profiles/Passwords

>Hello All !
>We are in the process of implementing a Help Desk and if we were to list
>our "Top 10 Support Calls" (which after the Help Desk is up and running
>we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
>problem (or at least # 2 - "my device is hung", etc. is up there too).
>I want to have the Help Desk handle this but DO NOT want to give them
>*SECADM authority.
>What is the best way to handle this ?
>Thanks !

One way is to write a CL that does the reset,  have it owned by someone 
who has the power,  Have the program run as *OWNER(see CHGPGM).  
Only authorize this program object to a select few.
John Carr
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