• Subject: Allowing Help Desk Personal to Rest User Profiles/Passwords
  • From: John Carr <74711.77@xxxxxxxxxxxxxx>
  • Date: Tue, 16 Dec 1997 22:04:23 -0500


RE:     Allowing Help Desk Personal to Rest User Profiles/Passwords

>Hello All !
>We are in the process of implementing a Help Desk and if we were to list
>our "Top 10 Support Calls" (which after the Help Desk is up and running
>we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
>problem (or at least # 2 - "my device is hung", etc. is up there too).
>I want to have the Help Desk handle this but DO NOT want to give them
>*SECADM authority.
>
>What is the best way to handle this ?
>Thanks !
>Chuck

One way is to write a CL that does the reset,  have it owned by someone 
who has the power,  Have the program run as *OWNER(see CHGPGM).  
Only authorize this program object to a select few.
John Carr
+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to "MIDRANGE-L@midrange.com".
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---


This thread ...


Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2019 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available here. If you have questions about this, please contact [javascript protected email address].