• Subject: RE: Allowing Help Desk Personal to Rest User Profiles/Passwords
  • From: "Stone, Brad V (TC)" <bvstone@xxxxxxxxxxxxxx>
  • Date: Wed, 17 Dec 1997 8:07 -0600

Make a little program that the person at the help desk enters the userid   
and the new password.  Then, submit a CHGUSRPRF command to batch and on   
the USERID parameter of SBMJOB, use a profile that has SECADM, but not   
QSECOFR, etc.  Use a profile that you have set up already.  This way they   
know it works, but don't know how.  Oh, and maybe submit the job to   
QINTER so it doesn't get help up in the job queue.


 ----------
From:  Chuck Lewis
Sent:  Tuesday, December 16, 1997 6:33 PM
To:  bvstone
Subject:  Allowing Help Desk Personal to Rest User Profiles/Passwords


Hello All !

We are in the process of implementing a Help Desk and if we were to list
our "Top 10 Support Calls" (which after the Help Desk is up and running
we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
problem (or at least # 2 - "my device is hung", etc. is up there too).

I want to have the Help Desk handle this but DO NOT want to give them
*SECADM authority.

What is the best way to handle this ?

Thanks !

 --
Chuck


    _/_/_/_/   _/    _/   _/    _/   _/_/_/_/   _/    _/
   _/         _/    _/   _/    _/   _/         _/   _/
  _/         _/_/_/_/   _/    _/   _/         _/_/_/   Chuck Lewis
 _/         _/    _/   _/    _/   _/         _/   _/ CLEWIS@IQUEST.NET
_/_/_/_/   _/    _/   _/_/_/_/   _/_/_/_/   _/     _/ Indianapolis, IN

Home page at: http://www.bizcom.com/chucklewis

"The opinions that are shown, are exclusively my own. All my own, all my

own..." and NOT my employer's (with apologies to Emerson, Lake and
Palmer)...


+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to "MIDRANGE-L@midrange.com".
| To unsubscribe from this list send email to   
MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator:   
david@midrange.com
+---


Bradley V. Stone
bvstone@taylorcorp.com
http://prairie.lakes.com/~bvstone/
"I was on fire... and I was dry!"  
+---
| This is the Midrange System Mailing List!
| To submit a new message, send your mail to "MIDRANGE-L@midrange.com".
| To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com.
| Questions should be directed to the list owner/operator: david@midrange.com
+---


This thread ...


Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2019 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].