RE: Allowing Help Desk Personal to Rest User Profiles/Passwords

Make a little program that the person at the help desk enters the userid   
and the new password.  Then, submit a CHGUSRPRF command to batch and on   
the USERID parameter of SBMJOB, use a profile that has SECADM, but not   
QSECOFR, etc.  Use a profile that you have set up already.  This way they   
know it works, but don't know how.  Oh, and maybe submit the job to   
QINTER so it doesn't get help up in the job queue.


 ----------
From:  Chuck Lewis
Sent:  Tuesday, December 16, 1997 6:33 PM
To:  bvstone
Subject:  Allowing Help Desk Personal to Rest User Profiles/Passwords


Hello All !

We are in the process of implementing a Help Desk and if we were to list
our "Top 10 Support Calls" (which after the Help Desk is up and running
we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
problem (or at least # 2 - "my device is hung", etc. is up there too).

I want to have the Help Desk handle this but DO NOT want to give them
*SECADM authority.

What is the best way to handle this ?

Thanks !

 --
Chuck


    _/_/_/_/   _/    _/   _/    _/   _/_/_/_/   _/    _/
   _/         _/    _/   _/    _/   _/         _/   _/
  _/         _/_/_/_/   _/    _/   _/         _/_/_/   Chuck Lewis
 _/         _/    _/   _/    _/   _/         _/   _/ CLEWIS@IQUEST.NET
_/_/_/_/   _/    _/   _/_/_/_/   _/_/_/_/   _/     _/ Indianapolis, IN

Home page at: http://www.bizcom.com/chucklewis

"The opinions that are shown, are exclusively my own. All my own, all my

own..." and NOT my employer's (with apologies to Emerson, Lake and
Palmer)...


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Bradley V. Stone
bvstone@taylorcorp.com
http://prairie.lakes.com/~bvstone/
"I was on fire... and I was dry!"  
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