• Subject: Re: Allowing Help Desk Personal to Rest User Profiles/Passwords
  • From: Jeff_Velten@xxxxxxxxxxxxxxx
  • Date: Wed, 17 Dec 1997 11:14:06 -0500




We have a command called ENABLE that allows our Operators to (what else)
enable user profiles that have become disabled. It also gives them the
option of resetting the user's password to the profile name. The command
also sets the user's password to expired, then they are required to change
it the next time they sign on. The command and CPP have adopted *SECADM
authority.

HTH,
Jeff

Jeff Velten, Operations Analyst
The AT-A-GLANCE Group - http://www.at-a-glance.com
Phone: (607) 563-9411 x679
Fax: (607) 563-8811



RE:  Allowing Help Desk Personal to Rest User Profiles/Passwords
>Hello All !
>We are in the process of implementing a Help Desk and if we were to list
>our "Top 10 Support Calls" (which after the Help Desk is up and running
>we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
>problem (or at least # 2 - "my device is hung", etc. is up there too).
>I want to have the Help Desk handle this but DO NOT want to give them
>*SECADM authority.
>
>What is the best way to handle this ?
>Thanks !
>Chuck
One way is to write a CL that does the reset,  have it owned by someone
who has the power,  Have the program run as *OWNER(see CHGPGM).
Only authorize this program object to a select few.
John Carr


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