• Subject: Re: Allowing Help Desk Personal to Rest User Profiles/Passwords
  • From: Gary Feinstein <gfeinste@xxxxxxxxxxxxxxxxxxx>
  • Date: Wed, 17 Dec 1997 09:23:45 -0600
  • Organization: Planet Hollywood International Inc.

P.S.  It might be a good idea to throw in a CHGUSRPRF user PWDEXP(*YES)
at the end of that program.  This way you don't have anyone logging
passwords.

James Turnbull wrote:
> 
> David Gibbs has suggested a good solution.  Though I would add that it might 
>be
> an idea to write a little RPG program to log the date, time, user whose 
>password
> was reset, the user who reset the password, date password last changed, etc.  
>And
> secure the log.  Just as a precaution mind you.
> 
>                                                                             
>James
> Turnbull
> 
> AS/Tech Consulting
> 
> Chuck Lewis wrote:
> 
> > Hello All !
> >
> > We are in the process of implementing a Help Desk and if we were to list
> > our "Top 10 Support Calls" (which after the Help Desk is up and running
> > we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
> > problem (or at least # 2 - "my device is hung", etc. is up there too).
> >
> Chuck
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