• Subject: Allowing Help Desk Personal to Rest User Profiles/Passwords
  • From: Chuck Lewis <clewis@xxxxxxxxxx>
  • Date: Tue, 16 Dec 1997 12:30:06 -0800

Hello All !

We are in the process of implementing a Help Desk and if we were to list
our "Top 10 Support Calls" (which after the Help Desk is up and running
we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
problem (or at least # 2 - "my device is hung", etc. is up there too).

I want to have the Help Desk handle this but DO NOT want to give them
*SECADM authority.

What is the best way to handle this ?

Thanks !


    _/_/_/_/   _/    _/   _/    _/   _/_/_/_/   _/    _/
   _/         _/    _/   _/    _/   _/         _/   _/
  _/         _/_/_/_/   _/    _/   _/         _/_/_/   Chuck Lewis
 _/         _/    _/   _/    _/   _/         _/   _/ CLEWIS@IQUEST.NET
_/_/_/_/   _/    _/   _/_/_/_/   _/_/_/_/   _/     _/ Indianapolis, IN

Home page at: http://www.bizcom.com/chucklewis

"The opinions that are shown, are exclusively my own. All my own, all my

own..." and NOT my employer's (with apologies to Emerson, Lake and

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