Re: Allowing Help Desk Personal to Rest User Profiles/Passwords

At 12:30 PM 12/16/97 -0800, Chuck Lewis wrote:
>We are in the process of implementing a Help Desk and if we were to list
>our "Top 10 Support Calls" (which after the Help Desk is up and running
>we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
>problem (or at least # 2 - "my device is hung", etc. is up there too).
>I want to have the Help Desk handle this but DO NOT want to give them
>*SECADM authority.

Write CL programs to perform the fuctions that you wish, and compile it
with USRPRF(*OWNER) and then change the program's owner to QSECOFR.  That
way, your help desk people will be able to do the functions you want to let
them do... but nothing else.

david

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