At 12:30 PM 12/16/97 -0800, Chuck Lewis wrote:
>We are in the process of implementing a Help Desk and if we were to list
>our "Top 10 Support Calls" (which after the Help Desk is up and running
>we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
>problem (or at least # 2 - "my device is hung", etc. is up there too).
>I want to have the Help Desk handle this but DO NOT want to give them
>*SECADM authority.

Write CL programs to perform the fuctions that you wish, and compile it
with USRPRF(*OWNER) and then change the program's owner to QSECOFR.  That
way, your help desk people will be able to do the functions you want to let
them do... but nothing else.


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