Re: Allowing Help Desk Personal to Rest User Profiles/Passwords

David Gibbs has suggested a good solution.  Though I would add that it might be
an idea to write a little RPG program to log the date, time, user whose password
was reset, the user who reset the password, date password last changed, etc.  
And
secure the log.  Just as a precaution mind you.

                                                                            
James
Turnbull

AS/Tech Consulting

Chuck Lewis wrote:

> Hello All !
>
> We are in the process of implementing a Help Desk and if we were to list
> our "Top 10 Support Calls" (which after the Help Desk is up and running
> we WILL be able to !) I am SURE "I've forgotten my password" is the # 1
> problem (or at least # 2 - "my device is hung", etc. is up there too).
>
> I want to have the Help Desk handle this but DO NOT want to give them
> *SECADM authority.
>
> What is the best way to handle this ?
>
> Thanks !
>
> --
> Chuck
>
>     _/_/_/_/   _/    _/   _/    _/   _/_/_/_/   _/    _/
>    _/         _/    _/   _/    _/   _/         _/   _/
>   _/         _/_/_/_/   _/    _/   _/         _/_/_/   Chuck Lewis
>  _/         _/    _/   _/    _/   _/         _/   _/ CLEWIS@IQUEST.NET
> _/_/_/_/   _/    _/   _/_/_/_/   _/_/_/_/   _/     _/ Indianapolis, IN
>
> Home page at: http://www.bizcom.com/chucklewis
>
> "The opinions that are shown, are exclusively my own. All my own, all my
>
> own..." and NOT my employer's (with apologies to Emerson, Lake and
> Palmer)...
>
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