We have about 100 active MAPICS users (120 registered), with 240 PCs throughout an 11 acre factory (fully networked with a mix of fiber and copper, plus an R/F network), 1 mfg location (about to expand to 2 through an outsourcing deal), 9 ThinkPads for our mobile sales force (Lotus Notes, plus a VPN being rolled out to them), 50 printers, 12 servers covering e-mail (2), COM_Net, 2 Help Desk servers, Sametime, fax server, optical storage for report archiving, 2 Engineering servers (Pro/E and AutoDesk/Inventor), Websense, Novell. Plus, of course, the i5 running MAPICS. We also have a prototype R7 server running (well, sitting mostly, since I can't get approval to upgrade). I am also responsible for a Rolm phone system, voice mail, and a Cisco VOWIP cell system. Staff: 2 RPG programmers, 1 network administrator, and me. I help cover PC support, do a little RPG programming (my programmers cringe when I write code), application design, help desk, general troubleshooting, administrivia, and most importantly, I make the coffee! No operator, had to lay him off 3 years ago. ROBOT helps a lot there. We also have a payroll clerk that sits in the computer room, and she handles the supplies and phones while she is here. Do I need more help? You bet!!! Dale Gindlesperger IT Manager/Special Projects Leader Fleetwood Folding Trailers, Inc. 258 Beacon Street Somerset, PA 15501 "David Hayes" <DHayes@hartness. com> To Sent by: <MAPICS-L@xxxxxxxxxxxx> mapics-l-bounces@ cc midrange.com Subject [MAPICS-L] MAPICS and user support 02/16/2007 08:35 AM Please respond to MAPICS ERP System Discussion <mapics-l@midrang e.com> My IT department supports 135 R6 MAPICS (IFM, IM, MRP, PCC, COM, IFM, CAS, PUR, EPDM and Browser) users, 300+ P/C users worldwide (75 of which are engineering users), two manufacturing locations, 45 mobile devices (Blackberries) and provides all voice/data support. I have one AS/400 programmer, one VB apps developer (mostly to support engineering), one help desk person, one network administrator, one server support person, and me (manager and AS/400 programmer). I'm curious as to the size and organization of other MAPICS shops and how many IT folks you have on staff and in what roles. Any feedback would be greatly appreciated. *** Please note *** The information contained in this email message and any attached files is confidential information. If you are not the intended recipient, you should not read, copy, use, or disclose them in any manner, electronic or otherwise, without authorization. If you have received this email in error, please notify us immediately by reply email to sender and delete all copies. It is your responsibility to scan this communication and any files attached for computer viruses and other defects. Hartness International, Inc. its affiliates, and related entities ("Hartness") do not warrant, represent, or guarantee the accuracy or completeness of any information contained in this email or attached files. Hartness does not accept liability for any loss or damage (whether direct, indirect, consequential or economic) however caused, and whether directly or indirectly from this email or any attached files. _______________________________________________ This is the MAPICS ERP System Discussion (MAPICS-L) mailing list To post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/mapics-l or email: MAPICS-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/mapics-l.
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