Re: MAPICS and user support

Hi David
My IT department is about the same. We have 100 R7 Mapics users (AR, AP, FA, 
GL, COM, IM, PDM, PDM+, PUR) and close to 200 AS/400 users. We have 350+ PC 
users worldwide. We have 3 AS/400's all running R7 Mapics (one in Chinese). 
We have 1 AS/400 Admin, 2 full-time programmers (AS/400, Web, PC, Lotus), 1 
network admin/email admin, 1 PC tech. We also provide all voice/data support.

Hope this helps. Thanks

Jeff Williams


On Fri, 16 Feb 2007 08:35:32 -0500, David Hayes wrote

My IT department supports 135 R6 MAPICS (IFM, IM, MRP, PCC, COM, IFM,
CAS, PUR, EPDM and Browser) users, 300+ P/C users worldwide (75 of which
are engineering users), two manufacturing locations, 45 mobile devices
(Blackberries) and provides all voice/data support.  I have one 
AS/400 programmer, one VB apps developer (mostly to support 
engineering), one help desk person, one network administrator, one 
server support person, and me (manager and AS/400 programmer).

I'm curious as to the size and organization of other MAPICS shops and
how many IT folks you have on staff and in what roles.

Any feedback would be greatly appreciated.

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