Re: MAPICS and user support

We have 40 Mapics R6 Users, about 35 PC's/Laptops, one server for
storage and email, one iSeries 720.  We have one manufacturing location
and all users are on-site.

Up until a year ago, I was the sole member of the IT Department for the
past 5 years.  I now have one RPG programmer on staff.  Four years ago I
was 'given the opportunity' to manage the server when they fired the
engineer who was doing it.  At that time I was strictly an RPG
programmer....

My programmer handles the majority of the help desk calls and most of
the programming projects.  I handle the rest....



-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of David Hayes
Sent: Friday, February 16, 2007 7:36 AM
To: MAPICS-L@xxxxxxxxxxxx
Subject: [MAPICS-L] MAPICS and user support

My IT department supports 135 R6 MAPICS (IFM, IM, MRP, PCC, COM, IFM,
CAS, PUR, EPDM and Browser) users, 300+ P/C users worldwide (75 of which
are engineering users), two manufacturing locations, 45 mobile devices
(Blackberries) and provides all voice/data support.  I have one AS/400
programmer, one VB apps developer (mostly to support engineering), one
help desk person, one network administrator, one server support person,
and me (manager and AS/400 programmer).

 

I'm curious as to the size and organization of other MAPICS shops and
how many IT folks you have on staff and in what roles.

 

Any feedback would be greatly appreciated.




*** Please note ***

The information contained in this email message and any attached files
is confidential information.  If you are not the intended recipient, you
should not read, copy, use, or disclose them in any manner, electronic
or otherwise, without authorization.

If you have received this email in error, please notify us immediately
by reply email to sender and delete all copies.

It is your responsibility to scan this communication and any files
attached for computer viruses and other defects.

Hartness International, Inc. its affiliates, and related entities
("Hartness") do not warrant, represent, or guarantee the accuracy or
completeness of any information contained in this email or attached
files.  Hartness does not accept liability for any loss or damage
(whether direct, indirect, consequential or economic) however caused,
and whether directly or indirectly from this email or any attached
files.
_______________________________________________
This is the MAPICS ERP System Discussion (MAPICS-L) mailing list
To post a message email: MAPICS-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/mapics-l
or email: MAPICS-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/mapics-l.