Re: MAPICS and user support

We have about 200 MAPICS XA5.5 users at one location. All green screen MAPICS.  
One box - an LPARd 520.  One LPAR is for a distributor we own in California.  
Connection to and from California is via MPLS.  The other LPAR is ours. 
About 200 desktops.
About 15 Motorola Ques and 30 or so laptops.
30 Zebra barcode label printers - 105Se, Z4m and Z6M.
10 Zebra wireless printers
40 handheld RF computer/scanners - PSC Falcon 4420 and LXE MX3.
RF network with 11 access points
About 75 laser printers.
A Domino application on a Windows server with lots of ODBC to 520 box.
Novell network, MS Exchange server for email.
Another 10 windows servers

Staff of Seven.
VP of Systems of Logistics (recently promoted from Director of IT)
One manager
Two RPG developers
Two network specialists
No help desk.

One iseries specialist (previously called "operator").  That's me.  Until 
recently, I used to provide all levels of in-house support for all printers, RF 
devices, iseries hardware and software. I create and maintain iseries profiles 
and I'm the security officer.  I IPL and go save 21 as I see fit.  I also play 
key roles in any iseries software or hardware changes.

The printers and RF device had become so overwhelming that I was neglecting the 
iseries, so were shifting those responsibilities to the network specialists. 







-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx]On Behalf Of David Hayes
Sent: Friday, February 16, 2007 7:36 AM
To: MAPICS-L@xxxxxxxxxxxx
Subject: [MAPICS-L] MAPICS and user support


My IT department supports 135 R6 MAPICS (IFM, IM, MRP, PCC, COM, IFM,
CAS, PUR, EPDM and Browser) users, 300+ P/C users worldwide (75 of which
are engineering users), two manufacturing locations, 45 mobile devices
(Blackberries) and provides all voice/data support.  I have one AS/400
programmer, one VB apps developer (mostly to support engineering), one
help desk person, one network administrator, one server support person,
and me (manager and AS/400 programmer).

 

I'm curious as to the size and organization of other MAPICS shops and
how many IT folks you have on staff and in what roles.

 

Any feedback would be greatly appreciated.




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