Chris,
IBM has been actively looking into what went wrong in Jeff's case and how
to make sure it doesn't happen again. We had a big meeting yesterday and
we are taking action.
Jeff, please correct me if I am wrong, but this is what I have been able to
piece together.
Jeff had RDi 7.5 and he is entitled to RDp 8.0.
He downloaded the RDp 8.0 trial and just need the activation key.
The business partner was a hardware specialist and had originally ordered
the RDi (and probably the WDSc) through AAS which is the hardware
configurator.
Normally the business partner would order the media which has the key on
it, or download an image from ESS which also has the key on it. But since
Jeff already had the software installed, he was not interested, especially
because of the media cost.
What the business partner did not know was that it is possible to download
just the activation key from ESS.
Chris, if you tell us your contact from your BP, I will have a knowledgable
IBMer walk them through the process.
Please confirm what your situation is. Are you upgrading from RDi 7.5 or
RDp 7.6? Do you have the trial installed or are you interested in the
download with the key.
Regards
Edmund (E.H.) Reinhardt
Rational Developer for Power
Advisory Development Analyst
COBOL IDE on AIX, System i Application Development, DDS, WebFacing
Phone: 1-905-413-3125 | Tie-Line: 313-3125 | Fax: IBM
1-905-413-4850
E-mail: edmund.reinhardt@xxxxxxxxxx 8200 Warden Ave
AIX COBOL demo: tinyurl.com/62ek2n5 Markham, ON L6G 1C7
Canada
From: "Hiebert, Chris" <chris.hiebert@xxxxxxxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development Studio Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>
Date: 05/05/2011 05:00 PM
Subject: Re: [WDSCI-L] Rational confusion
Sent by: wdsci-l-bounces@xxxxxxxxxxxx
Jeff,
We are having a similar issue with getting our 8.0 license key.
Do you still have all the steps you took to download it? It might help
our BP figure it out.
Thanks,
Chris Hiebert
-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
On Behalf Of Jeff Crosby
Sent: Wednesday, May 04, 2011 1:55 PM
To: Rational Developer for IBM i / Websphere Development Studio Client
forSystem i & iSeries
Subject: Re: [WDSCI-L] Rational confusion
This is unreal.
The BP gave up trying to get the license key and told me to call IBM
Service. I called them and opened a PMR.
Rational called and they said since it was ordered through a BP, the
keys
would be made available to the BP and the BP is to give them to me. I
told
him the BP had given up because they had exhausted all their resources.
He then authorized me as a user of the BP's Partnerworld site (not
kidding)
by giving me a signon there. Then he walked me through downloading and
unzipping what I needed.
Evidently someone at my BP doesn't know how this is to be done.
On Wed, May 4, 2011 at 7:08 AM, Jeff Crosby
<jlcrosby@xxxxxxxxxxxxxxxx>wrote:
Is the subject an oxymoron? :)
We've discussed here from time to time the confusion of most people on
this
list regarding the product name, what one is entitled to, how to get
it,
what product contains what feature, etc. It has now struck me too.
I downloaded and installed IBM Rational Developer for Power Systems
Software 8.0 (common name RDP 8) about 4 weeks ago. The amount of
time it
takes to have someone answer the questions like: What am I entitled
to? Do
I have to pay for this? How much will it cost me? How do I get my
license
keys? etc is astonishing. I still don't know where to look for my
license
key and neither does my BP. He is as disgusted as I am. With luck,
I'll
actually have the license key before the 70 day trial runs out.
The BP had no idea that my SW maintenance agreement did not cover
this. I
only knew it thanks to Pluta and others on this list.
IBM and Rational, please get your act together.
--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com
The opinions expressed are my own and not necessarily the opinion of
my
company. Unless I say so.
--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com
The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
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--
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