Re: Rational confusion

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

This is unreal.

The BP gave up trying to get the license key and told me to call IBM
Service.  I called them and opened a PMR.

Rational called and they said since it was ordered through a BP, the keys
would be made available to the BP and the BP is to give them to me.  I told
him the BP had given up because they had exhausted all their resources.

He then authorized me as a user of the BP's Partnerworld site  (not kidding)
by giving me a signon there.  Then he walked me through downloading and
unzipping what I needed.

Evidently someone at my BP doesn't know how this is to be done.



On Wed, May 4, 2011 at 7:08 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>wrote:

> Is the subject an oxymoron?  :)
>
> We've discussed here from time to time the confusion of most people on this
> list regarding the product name, what one is entitled to, how to get it,
> what product contains what feature, etc.  It has now struck me too.
>
> I downloaded and installed IBM Rational Developer for Power Systems
> Software 8.0 (common name RDP 8) about 4 weeks ago.  The amount of time it
> takes to have someone answer the questions like:  What am I entitled to?  Do
> I have to pay for this?  How much will it cost me?  How do I get my license
> keys? etc is astonishing.  I still don't know where to look for my license
> key and neither does my BP.  He is as disgusted as I am.  With luck, I'll
> actually have the license key before the 70 day trial runs out.
>
> The BP had no idea that my SW maintenance agreement did not cover this.  I
> only knew it thanks to Pluta and others on this list.
>
> IBM and Rational, please get your act together.
>
>
> --
> Jeff Crosby
> VP Information Systems
> UniPro FoodService/Dilgard
> P.O. Box 13369
> Ft. Wayne, IN 46868-3369
> 260-422-7531
> www.dilgardfoods.com
>
> The opinions expressed are my own and not necessarily the opinion of my
> company.  Unless I say so.