Re: Rational confusion

["Hiebert, Chris" <chris.hiebert@xxxxxxxxxxxxxx>]

Jeff,
We are having a similar issue with getting our 8.0 license key.
Do you still have all the steps you took to download it? It might help
our BP figure it out.

Thanks,
Chris Hiebert

-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
On Behalf Of Jeff Crosby
Sent: Wednesday, May 04, 2011 1:55 PM
To: Rational Developer for IBM i / Websphere Development Studio Client
forSystem i & iSeries
Subject: Re: [WDSCI-L] Rational confusion

This is unreal.

The BP gave up trying to get the license key and told me to call IBM
Service.  I called them and opened a PMR.

Rational called and they said since it was ordered through a BP, the
keys
would be made available to the BP and the BP is to give them to me.  I
told
him the BP had given up because they had exhausted all their resources.

He then authorized me as a user of the BP's Partnerworld site  (not
kidding)
by giving me a signon there.  Then he walked me through downloading and
unzipping what I needed.

Evidently someone at my BP doesn't know how this is to be done.



On Wed, May 4, 2011 at 7:08 AM, Jeff Crosby
<jlcrosby@xxxxxxxxxxxxxxxx>wrote:

> Is the subject an oxymoron?  :)
>
> We've discussed here from time to time the confusion of most people on
this
> list regarding the product name, what one is entitled to, how to get
it,
> what product contains what feature, etc.  It has now struck me too.
>
> I downloaded and installed IBM Rational Developer for Power Systems
> Software 8.0 (common name RDP 8) about 4 weeks ago.  The amount of
time it
> takes to have someone answer the questions like:  What am I entitled
to?  Do
> I have to pay for this?  How much will it cost me?  How do I get my
license
> keys? etc is astonishing.  I still don't know where to look for my
license
> key and neither does my BP.  He is as disgusted as I am.  With luck,
I'll
> actually have the license key before the 70 day trial runs out.
>
> The BP had no idea that my SW maintenance agreement did not cover
this.  I
> only knew it thanks to Pluta and others on this list.
>
> IBM and Rational, please get your act together.
>
>
> --
> Jeff Crosby
> VP Information Systems
> UniPro FoodService/Dilgard
> P.O. Box 13369
> Ft. Wayne, IN 46868-3369
> 260-422-7531
> www.dilgardfoods.com
>
> The opinions expressed are my own and not necessarily the opinion of
my
> company.  Unless I say so.