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Chris,
IBM has been actively looking into what went wrong in Jeff's case and how
to make sure it doesn't happen again. We had a big meeting yesterday and
we are taking action.
Jeff, please correct me if I am wrong, but this is what I have been able to
piece together.
Jeff had RDi 7.5 and he is entitled to RDp 8.0.
He downloaded the RDp 8.0 trial and just need the activation key.
The business partner was a hardware specialist and had originally ordered
the RDi (and probably the WDSc) through AAS which is the hardware
configurator.
Normally the business partner would order the media which has the key on
it, or download an image from ESS which also has the key on it. But since
Jeff already had the software installed, he was not interested, especially
because of the media cost.
What the business partner did not know was that it is possible to download
just the activation key from ESS.
Chris, if you tell us your contact from your BP, I will have a knowledgable
IBMer walk them through the process.
Please confirm what your situation is. Are you upgrading from RDi 7.5 or
RDp 7.6? Do you have the trial installed or are you interested in the
download with the key.
Regards
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