Edmund,
We had RDi 7.5 installed when RDp 7.6 came out. We downloaded the 7.6
trial and then went through our BP to get the license key. This was
when we first ran into trouble. We already had the product installed and
only wanted the key, so we didn't want to have to pay for the
installation media just to get the key. We tried to download the key but
ended up with our BP's license key instead of our license key, so it
didn't work. In the end we paid for the installation media and received
the CD with the key on it.
RDp 8.0 came out just a few months after that. We were told that the 7.6
key should work for 8.0 so we had one person install the product and try
the 7.6 key. It didn't work so we have asked our BP to get us the RDp
8.0 key. In their response they told us that IBM is charging for any
refresh/new versions on CD and if we wanted 8.0 we would need to pay
$118. They also said that they are trying to get it electronically and
have asked IBM for instructions on how to do it.
I'm not in contact with the BP, but I can send this email on to someone
who is.
Thanks,
Chris Hiebert
-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
On Behalf Of Edmund Reinhardt
Sent: Friday, May 06, 2011 6:05 AM
To: Rational Developer for IBM i / Websphere Development Studio Client
forSystem i & iSeries
Cc: Linda Cole; Jenny Wong
Subject: Re: [WDSCI-L] Rational confusion
Chris,
IBM has been actively looking into what went wrong in Jeff's case and
how to make sure it doesn't happen again. We had a big meeting
yesterday and we are taking action.
Jeff, please correct me if I am wrong, but this is what I have been able
to piece together.
Jeff had RDi 7.5 and he is entitled to RDp 8.0.
He downloaded the RDp 8.0 trial and just need the activation key.
The business partner was a hardware specialist and had originally
ordered the RDi (and probably the WDSc) through AAS which is the
hardware configurator.
Normally the business partner would order the media which has the key
on it, or download an image from ESS which also has the key on it. But
since Jeff already had the software installed, he was not interested,
especially because of the media cost.
What the business partner did not know was that it is possible to
download just the activation key from ESS.
Chris, if you tell us your contact from your BP, I will have a
knowledgable IBMer walk them through the process.
Please confirm what your situation is. Are you upgrading from RDi 7.5
or RDp 7.6? Do you have the trial installed or are you interested in
the download with the key.
Regards
Edmund (E.H.) Reinhardt
Rational Developer for Power
Advisory Development Analyst
COBOL IDE on AIX, System i Application Development, DDS, WebFacing
Phone: 1-905-413-3125 | Tie-Line: 313-3125 | Fax:
IBM
1-905-413-4850
E-mail: edmund.reinhardt@xxxxxxxxxx 8200
Warden Ave
AIX COBOL demo: tinyurl.com/62ek2n5 Markham,
ON L6G 1C7
Canada
From: "Hiebert, Chris" <chris.hiebert@xxxxxxxxxxxxxx>
To: "Rational Developer for IBM i / Websphere Development
Studio Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>
Date: 05/05/2011 05:00 PM
Subject: Re: [WDSCI-L] Rational confusion
Sent by: wdsci-l-bounces@xxxxxxxxxxxx
Jeff,
We are having a similar issue with getting our 8.0 license key.
Do you still have all the steps you took to download it? It might help
our BP figure it out.
Thanks,
Chris Hiebert
-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
On Behalf Of Jeff Crosby
Sent: Wednesday, May 04, 2011 1:55 PM
To: Rational Developer for IBM i / Websphere Development Studio Client
forSystem i & iSeries
Subject: Re: [WDSCI-L] Rational confusion
This is unreal.
The BP gave up trying to get the license key and told me to call IBM
Service. I called them and opened a PMR.
Rational called and they said since it was ordered through a BP, the
keys would be made available to the BP and the BP is to give them to me.
I told him the BP had given up because they had exhausted all their
resources.
He then authorized me as a user of the BP's Partnerworld site (not
kidding)
by giving me a signon there. Then he walked me through downloading and
unzipping what I needed.
Evidently someone at my BP doesn't know how this is to be done.
On Wed, May 4, 2011 at 7:08 AM, Jeff Crosby
<jlcrosby@xxxxxxxxxxxxxxxx>wrote:
Is the subject an oxymoron? :)
We've discussed here from time to time the confusion of most people on
this
list regarding the product name, what one is entitled to, how to get
it,
what product contains what feature, etc. It has now struck me too.
I downloaded and installed IBM Rational Developer for Power Systems
Software 8.0 (common name RDP 8) about 4 weeks ago. The amount of
time it
takes to have someone answer the questions like: What am I entitled
to? Do
I have to pay for this? How much will it cost me? How do I get my
license
keys? etc is astonishing. I still don't know where to look for my
license
key and neither does my BP. He is as disgusted as I am. With luck,
I'll
actually have the license key before the 70 day trial runs out.
The BP had no idea that my SW maintenance agreement did not cover
this. I
only knew it thanks to Pluta and others on this list.
IBM and Rational, please get your act together.
--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com
The opinions expressed are my own and not necessarily the opinion of
my
company. Unless I say so.
--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com
The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
This is the Rational Developer for IBM i / Websphere Development Studio
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--
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