Re: COMMON at Gaylord Palms

I found the service at the Gaylord to be "fair" but I would expect the
service at a place that charges those rates to be way above fair.  Also the
$10/day "Resort Fee" was (IMO) ludicrous.  Either give me the OJ or don't,
but don't force it on me and then charge me for it.  Same with the paper.  I
was aware that it was included in the "Resort Fee" but I think that the
hotel confused everyone with the note on the bill that said that it could be
refused.  I would guess that the average hotel room in that area goes for
less than $100, I saw a room at the Adam's Mark (Orlando Convention Center)
for $85.

A friend with a car was surprised to find (after checking in) that the Valet
parking was $14/day.  He told me that he had tried to unload himself but the
valets would not let him.  He removed the car from the valet lot the first
day, but when he checked out they had billed him for his whole stay.

Another friend had a problem with their room and had to wait over an hour
for the front desk person to find a manager that could approve a move.

I was eating a $12 hamburger at the pool bar for lunch one day during my
stay and overheard the staff discussing how surprised they were to have
gotten an 80% customer sat. rating for August; they had expected much lower.

My biggest complaint was that there was no choice of hotel with this
location.  As much time as I spend in my room at COMMON I would be more than
happy with a room at the good old Holiday Inn.  It will be tough to increase
the attendance at future COMMONs if the lodging costs more than the
conference....

Regards,

Scott Ingvaldson
AS/400 System Administrator
GuideOne Insurance Group

-----Original Message-----
date: Fri, 19 Sep 2003 13:22:23 -0500
from: rick.baird@xxxxxxxxxxxxxxx
subject: Re: COMMON at Gaylord Palms


I'd like to point out that I recieved very good treatment - whatever my
problem (and those of my traveling companions), if you talked to them about
it, they went out of their way to make it right.

I don't know why so many others had problems.  I found service to be pretty
good.

rick

---original message----------

That's good news, Leo!  Ms. Taylor heard the squeaky wheel, and did the
only right thing in resolving your issues.

For all the complaints from others on the list this week about the
customer service at Gaylord Palms, it sounds like the frontline support
(front desk, onsite managers) still needs some work at customer service,
though.

GA

------------------------------

message: 7
date: Fri, 19 Sep 2003 14:39:13 -0400
from: Al Barsa <barsa@xxxxxxxxxxxxxxxxxxx>
subject: Re: COMMON at Gaylord Palms

I agree that the treatment and service was excellent, as it usually at the
main conference hotel.  There are four major butts:

1.    I specifically asked to be put into a room close to the convention
center, as did COMMON ask on my request, and the hotel put me into a room
in Timbuktu.  COMMON had me moved after the first night.

2.    I also spoke to the "right" people, but when it came time to check
out, I was told that my folio was closed, and the front desk person walked
away from me.

3.    The "high speed line" in my room didn't work most of the time, and
wasn't high speed.

4.    It was just plain expensive.  Too expensive.  And if you didn't have
a rental car, you were screwed.  In San Antonio, the restaurants in the
hotel can't screw you, because you can walk to many reasonable restaurants
on the river walk.

Al

Al Barsa, Jr.
Barsa Consulting Group, LLC

400>390

914-251-1234
914-251-9406 fax

http://www.barsaconsulting.com
http://www.taatool.com

   
This message and accompanying documents are covered by the Electronic
Communications Privacy Act, 18 U.S.C. §§ 2510-2521, and contains information
intended for the specified individual(s) only. This information is
confidential. If you are not the intended recipient or an agent responsible
for delivering it to the intended recipient, you are hereby notified that
you have received this document in error and that any review, dissemination,
copying, or the taking of any action based on the contents of this
information is strictly prohibited. If you have received this communication
in error, please notify us immediately by e-mail, and delete the original
message.