Re: COMMON at Gaylord Palms

[pnelson@xxxxxxxxxx]

Ditto.

As for next time, some of the best places in San Antonio are away from the 
Riverwalk. The original Macaroni Grille is 20 miles out of town in Leon 
Springs, for example. The best ribs are up north of the airport, and the 
best Mexican is way down on the south side. My plan is to go low ball on 
the lodging, and have a rental car for the times when I want to go out. 
Anybody care to join me?


Paul Nelson
Arbor Solutions, Inc.
708-670-6978  Cell
pnelson@xxxxxxxxxx

"Always do right. This will gratify some people and astonish the rest." 
Samuel L. Clemens  (Mark Twain)




Glenn Ericson <Glenn-Ericson@xxxxxxx>
Sent by: midrange-l-bounces@xxxxxxxxxxxx
09/19/2003 03:00 PM
Please respond to Midrange Systems Technical Discussion

 
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        Subject:        Re: COMMON at Gaylord Palms


I  was in Timbuktu for the  entire  conference.

As  for your Items 2- 4  totally parallel my experience also

At 02:39 PM 9/19/2003 -0400, Al Barsa wrote:





>I agree that the treatment and service was excellent, as it usually at 
the
>main conference hotel.  There are four major butts:
>
>1.    I specifically asked to be put into a room close to the convention
>center, as did COMMON ask on my request, and the hotel put me into a room
>in Timbuktu.  COMMON had me moved after the first night.
>
>2.    I also spoke to the "right" people, but when it came time to check
>out, I was told that my folio was closed, and the front desk person 
walked
>away from me.
>
>3.    The "high speed line" in my room didn't work most of the time, and
>wasn't high speed.
>
>4.    It was just plain expensive.  Too expensive.  And if you didn't 
have
>a rental car, you were screwed.  In San Antonio, the restaurants in the
>hotel can't screw you, because you can walk to many reasonable 
restaurants
>on the river walk.
>
>Al
>
>Al Barsa, Jr.
>Barsa Consulting Group, LLC
>
>400>390
>
>914-251-1234
>914-251-9406 fax
>
>http://www.barsaconsulting.com
>http://www.taatool.com
>
>
>
>
>              rick.baird@steakn
>              shake.com
>              Sent by: To
>              midrange-l-bounce         Midrange Systems Technical
>              s@xxxxxxxxxxxx            Discussion
>                                        <midrange-l@xxxxxxxxxxxx>
> cc
>              09/19/2003 02:22
>              PM Subject
>                                        Re: COMMON at Gaylord Palms
>
>              Please respond to
>              Midrange Systems
>                  Technical
>                 Discussion
>              <midrange-l@midra
>                  nge.com>
>
>
>
>
>
>
>
>I'd like to point out that I recieved very good treatment - whatever my
>problem (and those of my traveling companions), if you talked to them 
about
>it, they went out of their way to make it right.
>
>I don't know why so many others had problems.  I found service to be 
pretty
>good.
>
>rick
>
>---original message----------
>
>That's good news, Leo!  Ms. Taylor heard the squeaky wheel, and did the
>only right thing in resolving your issues.
>
>For all the complaints from others on the list this week about the
>customer service at Gaylord Palms, it sounds like the frontline support
>(front desk, onsite managers) still needs some work at customer service,
>though.
>
>GA
>
>
>
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