Re: COMMON at Gaylord Palms

I agree that the treatment and service was excellent, as it usually at the
main conference hotel.  There are four major butts:

1.    I specifically asked to be put into a room close to the convention
center, as did COMMON ask on my request, and the hotel put me into a room
in Timbuktu.  COMMON had me moved after the first night.

2.    I also spoke to the "right" people, but when it came time to check
out, I was told that my folio was closed, and the front desk person walked
away from me.

3.    The "high speed line" in my room didn't work most of the time, and
wasn't high speed.

4.    It was just plain expensive.  Too expensive.  And if you didn't have
a rental car, you were screwed.  In San Antonio, the restaurants in the
hotel can't screw you, because you can walk to many reasonable restaurants
on the river walk.

Al

Al Barsa, Jr.
Barsa Consulting Group, LLC

400>390

914-251-1234
914-251-9406 fax

http://www.barsaconsulting.com
http://www.taatool.com

             rick.baird@steakn
             shake.com
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             09/19/2003 02:22
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                                       Re: COMMON at Gaylord Palms

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I'd like to point out that I recieved very good treatment - whatever my
problem (and those of my traveling companions), if you talked to them about
it, they went out of their way to make it right.

I don't know why so many others had problems.  I found service to be pretty
good.

rick

---original message----------

That's good news, Leo!  Ms. Taylor heard the squeaky wheel, and did the
only right thing in resolving your issues.

For all the complaints from others on the list this week about the
customer service at Gaylord Palms, it sounds like the frontline support
(front desk, onsite managers) still needs some work at customer service,
though.

GA

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