Re: COMMON at Gaylord Palms

[G Armour <garmour400m@xxxxxxxxx>]

That's good news, Leo!  Ms. Taylor heard the squeaky wheel, and did the
only right thing in resolving your issues.

For all the complaints from others on the list this week about the
customer service at Gaylord Palms, it sounds like the frontline support
(front desk, onsite managers) still needs some work at customer service,
though.

GA

--- Leo <leo@xxxxxx> wrote:
> Since we discussed my case on this forum earlier this week about the 
> long distance calls charged to my bill by the Gaylord Palm caused by 
> their internet system not working properly, it is my duty and my 
> pleasure to report that those charges have been removed and my credit 
> card account adjusted (I did check it on the internet).
> 
> Sarah Taylor, from the Gaylord Palms, worked on my case, and a copy of 
> this message is also sent to her.
> 
> Thanks Sarah! Everything is fine now and I have nothing else to say 
> against your hotel.
> 
> -- 
> Leo Lefebvre
> Vice-President
> Toronto Users Group for Midrange Systems
> Visit our home page at <http://www.tug.ca>
> Ph: (416) 606-5960   ---   Fx: (416) 495-0100
> mailto:leo@xxxxxx
> 
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