Re: COMMON at Gaylord Palms

[rick.baird@xxxxxxxxxxxxxxx]

I'd like to point out that I recieved very good treatment - whatever my
problem (and those of my traveling companions), if you talked to them about
it, they went out of their way to make it right.

I don't know why so many others had problems.  I found service to be pretty
good.

rick

---original message----------

That's good news, Leo!  Ms. Taylor heard the squeaky wheel, and did the
only right thing in resolving your issues.

For all the complaints from others on the list this week about the
customer service at Gaylord Palms, it sounds like the frontline support
(front desk, onsite managers) still needs some work at customer service,
though.

GA