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   OK,.... i guess a good offense beat a good defense. 

   enough said.

   My apologies to the whole group for the unproductive tangent, just
   venting.   

   Jeff

   From: "Konrad Underkofler" <KDUNDERK@xxxxxxxxxxxxx>
   Reply-To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
   To: "MAPICS ERP System Discussion" <MAPICS-L@xxxxxxxxxxxx>
   Subject: RE: ALF Expense Analysis
   Date: Mon, 10 Nov 2003 09:39:12 -0500
   Jeff,
   Sorry you feel that way, and as usual coming from a consultant it is not
   very pointed or accurate.
   First, an internet user group is intended for users to share experience,
   it is not intended for consultants to sell their services. I personally do
   not want to hear glowing reports about how new applications will make life
   so much easier. I want to know what is going on with the product
   unfiltered by people that make their living off of it. Since MAPICS
   themselves chose to not publicize bad fixes, install experiences, cd apply
   issues this is the only location to find out about them. If that comes
   across as bashing so be it. You make your living from MAPICS, we make our
   living using MAPICS and that is quite a difference.
   Second, I am not frustrated about MAPICS. Our implementation is stable
   with a small group of known issues. I consider our ALF and support fees
   fair. I believe that the company is well run and has made the correct
   choice to let MAPICS XA run its course. It keeps them profitable and
   provides some extra function, through add on applications, for those
   customers that absolutely have to have it or are not able to move to
   another product. I wish they had picked up on their paid for study that
   suggested they offer a license for customers that do not wish to have
   support or future releases at a lower price. All legacy systems have this
   issue and most ERP systems are legacy these days.
   Third, one thing MAPICS does need to do is examine their fix strategy and
   test process. My uncertain feelings about fix quality and reluctance about
   applying fixes combined with the local fixes we have had to do to keep
   MAPICS operating have limited our ability to migrate to any new version of
   MAPICS in the future. If you wish to be a use to the group other than
   saying "costing requires 3 to 5 days of consulting" how about reviewing
   the 20 - 30 fixes a week and letting us know which ones seem sound and
   which ones may cause problems.
   Fourth, MAPICS needs to review the affiliate system. They are so driven by
   new customer, new application revenue that they have vanished over the
   past three years as R7 has had its status bounce up and down. Our former
   rep is selling medical products, our current rep is a refugee from Baan
   that answers email every three months or so.
   Fifth, if MAPICS wants to continue in business they need to establish a
   better relationship with customers. This may involve establishing an
   internal consulting force that can help customers plan and potentially
   migrate to future MAPICS or other solutions.
   Sorry, I cannot vouch for three things MAPICS XA does that are superior to
   other competing ERP systems. If you are interested in that I suggest you
   check MAPICS Inc. website. Maybe Dale can help with this one.
   Regards
   Konrad
   -----Original Message-----
   From: Jeff Snyder [mailto:jeffreygsnyder@xxxxxxxxxxx]
   Sent: Mon 11/10/2003 5:49 AM
   To: mapics-l@xxxxxxxxxxxx
   Cc:
   Subject: RE: ALF Expense Analysis
   Konrad,
   My observation is that you bash Mapics 9 of 10 postings. Not real
   helpful.
   Let me ask you this: Can post just 3 things about Mapics you like above
   other ERP solutions?
   From: "Konrad Underkofler" <KDUNDERK@xxxxxxxxxxxxx>
   Reply-To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
   To: "MAPICS ERP System Discussion" <MAPICS-L@xxxxxxxxxxxx>
   Subject: RE: ALF Expense Analysis
   Date: Sun, 9 Nov 2003 22:55:12 -0500
   Jeff,
   I am glad I never cease to amaze you. It is sort of tough to classify my
   reaction whenever I read one of your posts. I guess I just expect more
   from MAPICS than you do being a paying customer.
   Regards
   Konrad
   -----Original Message-----
   From: Jeff Snyder [mailto:jeffreygsnyder@xxxxxxxxxxx]
   Sent: Fri 11/7/2003 8:36 PM
   To: mapics-l@xxxxxxxxxxxx
   Cc:
   Subject: RE: ALF Expense Analysis
   Always good to hear at least one customer out there is happy with MAPICS
   Sometimes i get sooo fustrated from all the bashing on this
   thread...maybe the grass just looks greener on the other side ???
   Thanks again Dale, for the breath of fresh air. Konrad never ceases to
   amaze me.
   Jeff Snyder, CPIM
   Mapics Consultant
   From: DaleGindlesperger@xxxxxxxxxxx
   Reply-To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
   To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
   Subject: RE: ALF Expense Analysis
   Date: Fri, 7 Nov 2003 15:43:10 -0500
   Hi Dale,
   Yeah, I think the ALF is pretty steep myself - it's easily the largest
   single item in my budget. But I think I still get decent value for it,
   especially as I plan on upgrading to R7 as soon as they finish CSM. We've
   used Browser since 1999, and we are increasing our usage, and at least
   it's
   a lot more stable than it used to be. Of course, that could be because of
   the newer versions of Winwoes being a little better than the old versions.
   I was initally concerned about the mismash of languages, as Konrad
   mentioned (I think he missed a couple, like PowerBuilder for those of us
   running MDCC, and probably some others), but they seem to work fine. I am,
   however, very much looking forward to running in a full Java environment
   on
   R7.x when we convert.
   One thing to keep in mind is that our ALFs don't just fund existing
   application enhancements. They also fund e:Info and the folks at the
   response line, which is worth a lot to some of us. It's great to get a
   speedy response via e-mail, and generally fast response via phone when I
   or
   my people need to talk to a human bean on something weird that is
   happening. There is also continuing enhancement to some older modules,
   like the Offline Shipping Enhancement, and such. Also, it costs a lot to
   fund R&D for the new hardware, modules, and languages (WebSphere and
   such).
   On a tangent - Konrad, I noticed no one said they have loaded 5118 yet. I
   have it sitting in my drawer, waiting to see if it's OK. Hasn't ANYONE put
   it on?
   Dale Gindlesperger
   IT Manager/Special Projects Leader
   Fleetwood Folding Trailers, Inc.
   Somerset, PA
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