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Jeff,
Sorry you feel that way, and as usual coming from a consultant it is not very
pointed or accurate.
First, an internet user group is intended for users to share experience, it is
not intended for consultants to sell their services. I personally do not want
to hear glowing reports about how new applications will make life so much
easier. I want to know what is going on with the product unfiltered by people
that make their living off of it. Since MAPICS themselves chose to not
publicize bad fixes, install experiences, cd apply issues this is the only
location to find out about them. If that comes across as bashing so be it. You
make your living from MAPICS, we make our living using MAPICS and that is quite
a difference.
Second, I am not frustrated about MAPICS. Our implementation is stable with a
small group of known issues. I consider our ALF and support fees fair. I
believe that the company is well run and has made the correct choice to let
MAPICS XA run its course. It keeps them profitable and provides some extra
function, through add on applications, for those customers that absolutely have
to have it or are not able to move to another product. I wish they had picked
up on their paid for study that suggested they offer a license for customers
that do not wish to have support or future releases at a lower price. All
legacy systems have this issue and most ERP systems are legacy these days.
Third, one thing MAPICS does need to do is examine their fix strategy and test
process. My uncertain feelings about fix quality and reluctance about applying
fixes combined with the local fixes we have had to do to keep MAPICS operating
have limited our ability to migrate to any new version of MAPICS in the future.
If you wish to be a use to the group other than saying "costing requires 3 to 5
days of consulting" how about reviewing the 20 - 30 fixes a week and letting us
know which ones seem sound and which ones may cause problems.
Fourth, MAPICS needs to review the affiliate system. They are so driven by new
customer, new application revenue that they have vanished over the past three
years as R7 has had its status bounce up and down. Our former rep is selling
medical products, our current rep is a refugee from Baan that answers email
every three months or so.
Fifth, if MAPICS wants to continue in business they need to establish a better
relationship with customers. This may involve establishing an internal
consulting force that can help customers plan and potentially migrate to future
MAPICS or other solutions.
Sorry, I cannot vouch for three things MAPICS XA does that are superior to
other competing ERP systems. If you are interested in that I suggest you check
MAPICS Inc. website. Maybe Dale can help with this one.
Regards
Konrad
-----Original Message-----
From: Jeff Snyder [mailto:jeffreygsnyder@xxxxxxxxxxx]
Sent: Mon 11/10/2003 5:49 AM
To: mapics-l@xxxxxxxxxxxx
Cc:
Subject: RE: ALF Expense Analysis
Konrad,
My observation is that you bash Mapics 9 of 10 postings. Not real
helpful.
Let me ask you this: Can post just 3 things about Mapics you like
above
other ERP solutions?
From: "Konrad Underkofler" <KDUNDERK@xxxxxxxxxxxxx>
Reply-To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
To: "MAPICS ERP System Discussion" <MAPICS-L@xxxxxxxxxxxx>
Subject: RE: ALF Expense Analysis
Date: Sun, 9 Nov 2003 22:55:12 -0500
Jeff,
I am glad I never cease to amaze you. It is sort of tough to
classify my
reaction whenever I read one of your posts. I guess I just expect
more
from MAPICS than you do being a paying customer.
Regards
Konrad
-----Original Message-----
From: Jeff Snyder [mailto:jeffreygsnyder@xxxxxxxxxxx]
Sent: Fri 11/7/2003 8:36 PM
To: mapics-l@xxxxxxxxxxxx
Cc:
Subject: RE: ALF Expense Analysis
Always good to hear at least one customer out there is happy with
MAPICS
Sometimes i get sooo fustrated from all the bashing on this
thread...maybe the grass just looks greener on the other side ???
Thanks again Dale, for the breath of fresh air. Konrad never ceases
to
amaze me.
Jeff Snyder, CPIM
Mapics Consultant
From: DaleGindlesperger@xxxxxxxxxxx
Reply-To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
Subject: RE: ALF Expense Analysis
Date: Fri, 7 Nov 2003 15:43:10 -0500
Hi Dale,
Yeah, I think the ALF is pretty steep myself - it's easily the
largest
single item in my budget. But I think I still get decent value for
it,
especially as I plan on upgrading to R7 as soon as they finish CSM.
We've
used Browser since 1999, and we are increasing our usage, and at
least
it's
a lot more stable than it used to be. Of course, that could be
because of
the newer versions of Winwoes being a little better than the old
versions.
I was initally concerned about the mismash of languages, as Konrad
mentioned (I think he missed a couple, like PowerBuilder for those
of us
running MDCC, and probably some others), but they seem to work fine.
I am,
however, very much looking forward to running in a full Java
environment
on
R7.x when we convert.
One thing to keep in mind is that our ALFs don't just fund existing
application enhancements. They also fund e:Info and the folks at the
response line, which is worth a lot to some of us. It's great to get
a
speedy response via e-mail, and generally fast response via phone
when I
or
my people need to talk to a human bean on something weird that is
happening. There is also continuing enhancement to some older
modules,
like the Offline Shipping Enhancement, and such. Also, it costs a
lot to
fund R&D for the new hardware, modules, and languages (WebSphere and
such).
On a tangent - Konrad, I noticed no one said they have loaded 5118
yet. I
have it sitting in my drawer, waiting to see if it's OK. Hasn't
ANYONE put
it on?
Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
Somerset, PA
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