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Jeff,
 
Sorry you feel that way, and as usual coming from a consultant it is not very 
pointed or accurate.
 
First, an internet user group is intended for users to share experience, it is 
not intended for consultants to sell their services. I personally do not want 
to hear glowing reports about how new applications will make life so much 
easier. I want to know what is going on with the product unfiltered by people 
that make their living off of it. Since MAPICS themselves chose to not 
publicize bad fixes, install experiences, cd apply issues this is the only 
location to find out about them. If that comes across as bashing so be it. You 
make your living from MAPICS, we make our living using MAPICS and that is quite 
a difference.
 
Second, I am not frustrated about MAPICS. Our implementation is stable with a 
small group of known issues. I consider our ALF and support fees fair. I 
believe that the company is well run and has made the correct choice to let 
MAPICS XA run its course. It keeps them profitable and provides some extra 
function, through add on applications, for those customers that absolutely have 
to have it or are not able to move to another product.  I wish they had picked 
up on their paid for study that suggested they offer a license for customers 
that do not wish to have support or future releases at a lower price. All 
legacy systems have this issue and most ERP systems are legacy these days. 
 
Third, one thing MAPICS does need to do is examine their fix strategy and test 
process. My uncertain feelings about fix quality and reluctance about applying 
fixes combined with the local fixes we have had to do to keep MAPICS operating 
have limited our ability to migrate to any new version of MAPICS in the future. 
If you wish to be a use to the group other than saying "costing requires 3 to 5 
days of consulting" how about reviewing the 20 - 30 fixes a week and letting us 
know which ones seem sound and which ones may cause problems. 
 
Fourth, MAPICS needs to review the affiliate system. They are so driven by new 
customer, new application revenue that they have vanished over the past three 
years as R7 has had its status bounce up and down. Our former rep is selling 
medical products, our current rep is a refugee from Baan that answers email 
every three months or so. 
 
Fifth, if MAPICS wants to continue in business they need to establish a better 
relationship with customers. This may involve establishing an internal 
consulting force that can help customers plan and potentially migrate to future 
MAPICS or other solutions.
 
Sorry, I cannot vouch for three things MAPICS XA does that are superior to 
other competing ERP systems. If you are interested in that I suggest you check 
MAPICS Inc. website. Maybe Dale can help with this one. 
 
Regards
 
Konrad
 

        -----Original Message----- 
        From: Jeff Snyder [mailto:jeffreygsnyder@xxxxxxxxxxx] 
        Sent: Mon 11/10/2003 5:49 AM 
        To: mapics-l@xxxxxxxxxxxx 
        Cc: 
        Subject: RE: ALF Expense Analysis
        
        

           Konrad,
        
           My observation is that you bash Mapics 9 of 10 postings.  Not real
           helpful.
        
           Let me ask you this: Can post just 3 things about Mapics you like 
above
           other ERP solutions?
        
           
        
           
        
           From: "Konrad Underkofler" <KDUNDERK@xxxxxxxxxxxxx>
           Reply-To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
           To: "MAPICS ERP System Discussion" <MAPICS-L@xxxxxxxxxxxx>
           Subject: RE: ALF Expense Analysis
           Date: Sun, 9 Nov 2003 22:55:12 -0500
           Jeff,
           I am glad I never cease to amaze you. It is sort of tough to 
classify my
           reaction whenever I read one of your posts. I guess I just expect 
more
           from MAPICS than you do being a paying customer.
           Regards
           Konrad
           -----Original Message-----
           From: Jeff Snyder [mailto:jeffreygsnyder@xxxxxxxxxxx]
           Sent: Fri 11/7/2003 8:36 PM
           To: mapics-l@xxxxxxxxxxxx
           Cc:
           Subject: RE: ALF Expense Analysis
           Always good to hear at least one customer out there is happy with 
MAPICS
           Sometimes i get sooo fustrated from all the bashing on this
           thread...maybe the grass just looks greener on the other side ???
           Thanks again Dale, for the breath of fresh air. Konrad never ceases 
to
           amaze me.
           Jeff Snyder, CPIM
           Mapics Consultant
           From: DaleGindlesperger@xxxxxxxxxxx
           Reply-To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
           To: MAPICS ERP System Discussion <MAPICS-L@xxxxxxxxxxxx>
           Subject: RE: ALF Expense Analysis
           Date: Fri, 7 Nov 2003 15:43:10 -0500
           Hi Dale,
           Yeah, I think the ALF is pretty steep myself - it's easily the 
largest
           single item in my budget. But I think I still get decent value for 
it,
           especially as I plan on upgrading to R7 as soon as they finish CSM. 
We've
           used Browser since 1999, and we are increasing our usage, and at 
least
           it's
           a lot more stable than it used to be. Of course, that could be 
because of
           the newer versions of Winwoes being a little better than the old 
versions.
           I was initally concerned about the mismash of languages, as Konrad
           mentioned (I think he missed a couple, like PowerBuilder for those 
of us
           running MDCC, and probably some others), but they seem to work fine. 
I am,
           however, very much looking forward to running in a full Java 
environment
           on
           R7.x when we convert.
           One thing to keep in mind is that our ALFs don't just fund existing
           application enhancements. They also fund e:Info and the folks at the
           response line, which is worth a lot to some of us. It's great to get 
a
           speedy response via e-mail, and generally fast response via phone 
when I
           or
           my people need to talk to a human bean on something weird that is
           happening. There is also continuing enhancement to some older 
modules,
           like the Offline Shipping Enhancement, and such. Also, it costs a 
lot to
           fund R&D for the new hardware, modules, and languages (WebSphere and
           such).
           On a tangent - Konrad, I noticed no one said they have loaded 5118 
yet. I
           have it sitting in my drawer, waiting to see if it's OK. Hasn't 
ANYONE put
           it on?
           Dale Gindlesperger
           IT Manager/Special Projects Leader
           Fleetwood Folding Trailers, Inc.
           Somerset, PA
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