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  1.  Home
  2. MAPICS-L
  3. March 2002

RE: PLMC Refresh Statistics comparisons

Joan,
 Thanks for the comments about Oakdene and ISE.  As a former affiliate, I am
familiar with both of those organizations, and have recommended both of them
to MAPICS customers.  They have always done well by my customers.  I was
curious as to how well they fulfill the support roles.  Obviously, quite
well.

Thanks,
Pat


Patrick Beil
Vanguard Solutions Group, Inc.
   Ohio Office: 330.702.1901
   Mobile:      330.507.9892
   Fax:                 801.469.0314
   Corp. Office:        630.545.1600

email:
patbeil@vanguardsolutions.com

More information is @
http://www.vanguardsolutions.com/

-----Original Message-----
From: mapics-l-admin@midrange.com [mailto:mapics-l-admin@midrange.com]On
Behalf Of McCready, Joan
Sent: Monday, March 04, 2002 12:24 PM
To: 'mapics-l@midrange.com'
Subject: RE: PLMC Refresh Statistics comparisons

Excellent for IWP/Jacana (Oakdene) and PaperLess/MDCC (ISE)! We don't have
KBC, so I can't speak to that.

Essentially, MAPICS has contracted with the various BP's for expertise for
the most part. I've heard very good things at user's conferences about
Lexel's support also. -- Joan

-----Original Message-----
From: Patrick Beil [mailto:patbeil@vanguardsolutions.com]
Sent: Monday, March 04, 2002 11:13 AM
To: mapics-l@midrange.com
Subject: RE: PLMC Refresh Statistics comparisons


And how is the quality of that support?

Pat Beil


-----Original Message-----
From: mapics-l-admin@midrange.com [mailto:mapics-l-admin@midrange.com]On
Behalf Of McCready, Joan
Sent: Monday, March 04, 2002 11:34 AM
To: 'mapics-l@midrange.com'
Subject: RE: PLMC Refresh Statistics comparisons

Not only that - put in a call to MAPICS support for IWP/Jacana suite apps,
and your support callback will be from the Oakdene group in Chicago, who
neither developed nor owns the Jacana apps. -- Joan

-----Original Message-----
From: Walker, Dale [mailto:DWalker@automaticproducts.com]
Sent: Friday, March 01, 2002 2:43 PM
To: 'mapics-l@midrange.com'
Subject: RE: PLMC Refresh Statistics comparisons


This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
--
[ Picked text/plain from multipart/alternative ]
Put in a support call on a KBC question and you will get a return call from
TriMin Systems (unless it is a total no-brainer).


-----Original Message-----
From: DaleGindlesperger@fft-inc.com
[mailto:DaleGindlesperger@fft-inc.com]
Sent: Friday, March 01, 2002 2:35 PM
To: mapics-l@midrange.com
Subject: RE: PLMC Refresh Statistics comparisons


This is a multipart message in MIME format.
--
[ Picked text/plain from multipart/alternative ]
That's interesting - support comes from ISE, not the regular MAPICS
Response Line.  Because of that, I figured MDCC was an application that
MAPICS was selling as an add-on to MAPICS for ISE.  Hmmmm.

Dale @ Fleetwood





"McCready, Joan" <Joan.McCready@metaltekint.com>
Sent by: mapics-l-admin@midrange.com
03/01/02 01:27 PM
Please respond to mapics-l


        To:     "'mapics-l@midrange.com'" <mapics-l@midrange.com>
        cc:
        Subject:        RE: PLMC Refresh Statistics comparisons


"Well, this isn't really a MAPICS problem.  MDCC is an application written
by a business partner."

Ah, but it IS a MAPICS problem. MAPICS purchased the PaperLess
applications
- MDCC, QRMS and TMPS - from ISE over a year ago. If you want to purchase
any one, you must purchase all three from MAPICS. And if you initially
purchased two of the three from ISE and now want to buy the other, well,
let's just say that MAPICS is charging almost full price just to and the
piece we don't have.

So, yes, it IS MAPICS' problem now....  -- Joan

Joan McCready, IS Manager      phone:  636-479-4499
MetalTek International         fax:  636-479-3399
The Carondelet Division        www.metaltekint.com
8600 Commercial Blvd
Pevely, MO  63070


-----Original Message-----
From: DaleGindlesperger@fft-inc.com
[mailto:DaleGindlesperger@fft-inc.com]
Sent: Friday, March 01, 2002 12:06 PM
To: mapics-l@midrange.com
Subject: RE: PLMC Refresh Statistics comparisons


This is a multipart message in MIME format.
--
[ Picked text/plain from multipart/alternative ]
Well, this isn't really a MAPICS problem.  MDCC is an application written
by a business partner.  I understand what you are saying about green
screen apps, but I do have to disagree somewhat with the "dead in the
water".  There's been some pretty neat stuff made available in COM
pick-pack-ship and such over the last year, we've really used some of it.
And they did release some EPDM green screen inquiries - that was good.  It
does seem that Browser is where they are putting the bulk of the bucks,
though.

Of course, we are benefitting from some of the Browser stuff, so I may be
biased.  We use Browser, EPDM (love it!), and CSM (still working out the
kinks).  PM is just sorta sitting there for us today...

Dale @ Fleetwood





"Walker, Dale" <DWalker@automaticproducts.com>
Sent by: mapics-l-admin@midrange.com
03/01/02 11:28 AM
Please respond to mapics-l


        To:     "'mapics-l@midrange.com'" <mapics-l@midrange.com>
        cc:
        Subject:        RE: PLMC Refresh Statistics comparisons


This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
--
[ Picked text/plain from multipart/alternative ]
This is just another example that clearly illustrates where our software
maintenance dollars are going (or not going).  The green screen apps are
dead in the water IMO.  Don't hold your breath waiting for even the small
requests like yours to be implemented any time soon.  I would be happy if
I
were proven wrong.

Signed,
Disillusioned





Dale Walker, VP MIS
Gross-Given Mfg. Co. / Automatic Products Intn'l
http://www.automaticproducts.com

voice       651-290-4349
fax         651-224-5559
cellular                 651-270-4150





-----Original Message-----
From: Pete Olshavsky@htol [mailto:peteo@htol.net]
Sent: Friday, March 01, 2002 10:11 AM
To: mapics-l@midrange.com
Subject: Re: PLMC Refresh Statistics comparisons


Does it not seem like we went back to the old days of Mapics and having to
run file syncs..... They could use file triggers and even have a tailoring
option if you want to turn the trigger on..
----- Original Message -----
From: <DaleGindlesperger@fft-inc.com>
To: <mapics-l@midrange.com>
Sent: Friday, March 01, 2002 10:30 AM
Subject: Re: PLMC Refresh Statistics comparisons


> This is a multipart message in MIME format.
> --
> [ Picked text/plain from multipart/alternative ]
> Yes, I know about that one.  But I think it should be automated - the
user
> shouldn't have to look up the order# range used and manually run the
job,
> keying in the range.  This is especially awkward at our facility where
my
> material planners run order release in I/M at various times during the
> day, scattered throughout the building (10 acres).  Then when you throw
in
> order release in MRP in the evening, running in unattended mode....
>
> Dale @ Fleetwood
>
>
>
>
>
>
> "Jim Wiedl" <WIEDLJ@timesaversinc.com>
> Sent by: mapics-l-admin@midrange.com
> 03/01/02 09:00 AM
> Please respond to mapics-l
>
>
>         To:     <mapics-l@midrange.com>
>         cc:
>         Subject:        Re: PLMC Refresh Statistics comparisons
>
>
> On option 4 of the supervisor menu there is a way to refresh the mfg
> orders by range.  We use it everyday.
>
>
>
> ***********************************************************
> This email has been scanned for viruses.
> ***********************************************************
>
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