# Re: Ordered latest cume

 ```   ``` Subject: Re: Ordered latest cume From: Jeff Crosby Date: Mon, 28 Jul 2014 13:25:57 -0400 List-archive: List-help: List-id: Midrange Systems Technical Discussion List-post: List-subscribe: , List-unsubscribe: , fixed

This is a printout of the WRKPRB of that order:

Problem Detail Report
Page 1
5770SS1 V7R1M0 100423
DILGARD 07/28/14 13:22:24 EDT
Problem ID . . . . . . . . . . . . . . : 1419243756

Current status . . . . . . . . . . . . : ANSWERED

Problem . . . . . . . . . . . . . . . : Preventative fix package
request
Date and time ordered . . . . . . . . : 07/11/14 12:44:41

Filter name . . . . . . . . . . . . . : QS9FILTER

Library . . . . . . . . . . . . . . : QSRVAGT

Group assigned . . . . . . . . . . . . : *DEFAULT

Reported to . . . . . . . . . . . . . : *IBMSRV

Service assigned number . . . . . . . : 80652

Branch assigned number . . . . . . . :

Country or region assigned number . :

Answer received . . . . . . . . . . . : Request for problem complete.
PTFs mailed.
PTF order status . . . . . . . . . . . : MAILED

PTF order options:

PTF parts . . . . . . . . . . . . . : *ALL

Order . . . . . . . . . . . . . . . : *REQUIRED

Reorder . . . . . . . . . . . . . . : *NO

Delivery method . . . . . . . . . . : *ANY

Delivery format . . . . . . . . . . : *SAVF

Image directory . . . . . . . . . . : *DFT

Image prefix . . . . . . . . . . . . : *SRVPVD

Image option . . . . . . . . . . . . : *DOWNLOAD

Image catalog name . . . . . . . . . : *NONE

Problem category . . . . . . . . . . . : *REPORT

Media for PTFs . . . . . . . . . . . . : DVD-ROM

---------------------------------Problem
History---------------------------------
Date Time User ID Event

07/11/14 12:44:41 JEFF Problem entry opened

07/11/14 12:44:44 JEFF Prepared to report

07/11/14 13:04:26 JEFF Problem answered

---------------------------------------PTF
Information----------------------------------------
PTF PTF

Save group
Product
PTF ID Requested File type Image ID
Release
SF99710 Yes No
5770SS1 V7R1M0
* * * * * E N D O F C O M P U T E R P
R I N T O U T * * * * *

From the above, I would say there was no error. Yet I did not get anything.

On Mon, Jul 28, 2014 at 12:46 PM, CRPence <CRPbottle@xxxxxxxxx> wrote:

On 28-Jul-2014 07:47 -0500, Jeff Crosby wrote:

<<SNIP>> I related my experience as detailed in this thread including

my attempts to download the cume on 7/24. They checked the orders
and said they were rejected.

They suggested I try SNDPTFORD SF99710 again, so this morning I did.
After another 600+MB download, I now have 322 PTFs to load and apply.
Why it worked now and not before I don't know. <<SNIP>>

The PMR for each rejected request should have had the
condition\error-code logged; if only an error code is logged, rather than
descriptive text, then IBM should be able to translate the code to words
that should explain why. Note: retention of PMRs that are merely for
ordering is much shorter than those opened for other reasons.

--
Regards, Chuck

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