On 28-Jul-2014 12:25 -0500, Jeff Crosby wrote:
This is a printout of the WRKPRB of that order:
Problem Detail Report
The Work With Problems (WRKPRB) details are logged at the
client\requester; i.e. at the system doing the Send PTF Order
(SNDPTFORD) request [regardless that system is also a /server/].
Reported to . . . . . . . . . . . . . : *IBMSRV
The Server in the relationship, with respect to the above being
identified\described as the Client, has a separate location [from the
client] where details about the /order/ are logged. That logging is
maintained in a Problem Management Record (PMR) on the RETAIN system.
The logging at that server is a record of what transpired there,
irrespective either what was communicated back to the client\requester
or what was the interpretation\presentation [e.g. in Display Problem]
about what had been communicated back to the client\requester upon
completion of the submission.
Service assigned number . . . . . . . : 80652
Branch assigned number . . . . . . . :
Country or region assigned number . :
Answer received . . . . . . . . . . . : Request for problem
<ed: *conspicuously missing value*> complete. PTFs mailed.
PTF order status . . . . . . . . . . . : MAILED
From the above, I would say there was no error.
I can only agree.
The PMR is the composite of the three "assigned number" values
[though they are not necessarily all decimal digits]. The missing
information [in the above snippet of quoted material as output from the
problem record] appears to me, at least somewhat suspect; irrespective
all the other indications\implications of success.
Yet I did not get anything.
I presume entirely possible nothing arrived [due to nothing having
been sent], probable even, given "They checked the orders and said they
But then, intuitively, the results are incongruous. Seems that
either the Problem submission was successful, or the submission failed
with an error, because the order was rejected. "They" can not have it
both ways.? If the order was properly processed and the PTFs mailed,
then surely the orders were *not* rejected.? If the orders were
rejected, then any implication that the PTF order was placed without
errors [irrespective of the PTFs (not) being mailed], seems a false
claim; or at least seems a deceptive claim.