Re: Fw: Help needed to make Local help work

Hi Vern,

I have confirmed that your local updater would not work if the Info Center
(http://pic.dhe.ibm.com:80/infocenter/iadthelp/v9/index.jsp) is down.
The Info Center is back up and we have taken measures to make sure it
doesn't happen again. So please try again.


Regards,



Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power
2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195 IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx
with AIX COBOL: 8200 Warden Ave
contact www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501 Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will of Canada
God in Christ Jesus concerning you." - 1
Thessalonians 5:18





From: Edmund Reinhardt/Toronto/IBM@IBMCA
To: Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries <wdsci-l@xxxxxxxxxxxx>,
Cc: James Littlejohn/Toronto/IBM@IBMCA
Date: 04/07/2013 12:32 PM
Subject: Re: [WDSCI-L] Fw: Help needed to make Local help work
Sent by: wdsci-l-bounces@xxxxxxxxxxxx




Hi Vern,
In Canada we had our holiday earlier in the week. But the servers for the
Information Center are in the States, so we are not get the usual level of
response.

I'm guessing that the local server needs to contact that server to download
the help, and it can't reach it. So let's try this again, once the
Information Center is back up.

Regards,



Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power



2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195
IBM
- encoded E-mail: edmund.reinhardt@xxxxxxxxxx

with AIX COBOL:
8200 Warden Ave
contact www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501
Markham, ON L6G 1C7
information "In every thing give thanks: for this is the will of
Canada
God in Christ Jesus concerning you." - 1

Thessalonians 5:18







From: Vernon Hamberg <vhamberg@xxxxxxxxxxxxxxx>
To: Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries <wdsci-l@xxxxxxxxxxxx>,
Date: 04/07/2013 12:09 PM
Subject: Re: [WDSCI-L] Fw: Help needed to make Local help work
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



Understood - but it's not Canada's Independence Day, right?

:)

So I'm guessing that if the outside server is down, we'll get the
message about the local server update, too?

Cheers
Vern

On 7/4/2013 10:59 AM, Edmund Reinhardt wrote:

Hi Vern,
Hang on, it looks like the server is down, our documentation expert is
beating up on the corporate server folks, to try to correct it.
I apologize for the inconvenience. It is July 4th, so I don't think

anyone

is there on the other end to help us solve this.



Regards,



Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power

2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195

IBM

- encoded E-mail: edmund.reinhardt@xxxxxxxxxx
with AIX COBOL:

8200 Warden Ave

contact www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501

Markham, ON L6G 1C7

information "In every thing give thanks: for this is the will of

Canada

God in Christ Jesus concerning you." - 1
Thessalonians 5:18





From: Vernon Hamberg <vhamberg@xxxxxxxxxxxxxxx>
To: Rational Developer for IBM i / Websphere

Development Studio

Client for System i & iSeries

<wdsci-l@xxxxxxxxxxxx>,

Date: 04/07/2013 11:22 AM
Subject: Re: [WDSCI-L] Fw: Help needed to make Local

help work

Sent by: wdsci-l-bounces@xxxxxxxxxxxx



Hi Edmund

I tried the fix - I _think_ I got it in right, but I still don't get the
content downloaded - well, I am at home, had a proxy server set, now
went to "Direct" - same problem.

I disabled local - get this site in the unavailable list.

http://pic.dhe.ibm.com:80/infocenter/iadthelp/v9/index.jsp

HTH
Vern

On 7/4/2013 9:27 AM, Edmund Reinhardt wrote:

Hi Jim

Several products have had the same problem with the local help server.

If

you look in your workspace .metadata/.log file, chances are you will see
this error:
!MESSAGE Jetty plugins are unavailable, could not start local server

Rational Software Architect already has a technote for this problem at:
http://www-01.ibm.com/support/docview.wss?uid=swg21641599

I'm trying the fix and it appears to be working. The local help server
started and help plugins get downloaded. It will take a while though
because there's quite a bit of content.
After that, help is blazing fast, well worth it, in my opinion.

We will try to get this missing plugin problem resolved, but in the
meantime, please follow the instructions in that link.




Regards,



Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power

2D barcode Phone: 1-905-413-3125 | Phone: 1-905-854-6195

IBM

- encoded E-mail: edmund.reinhardt@xxxxxxxxxx
with AIX COBOL:

8200 Warden Ave

contact www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501

Markham, ON L6G 1C7

information "In every thing give thanks: for this is the will of

Canada

God in Christ Jesus concerning you." - 1
Thessalonians 5:18





From: Jim Essinger

<dilbernator@xxxxxxxxx>

To: "Rational

Developer for IBM i / Websphere
Development Studio

Client for

System i & iSeries"

<wdsci-l@xxxxxxxxxxxx>,

Date: 03/07/2013 08:09

PM

Subject: Re: [WDSCI-L] Fw:

Help needed to make Local
help work

Sent by:

wdsci-l-bounces@xxxxxxxxxxxx

Thanks Edmund,

Will that fix the issue I have with getting the local updater to work?

If

not, should I open a PMR? Call support?

Jim


On Wed, Jul 3, 2013 at 8:48 AM, Edmund Reinhardt <
edmund.reinhardt@xxxxxxxxxx> wrote:

Thanks for your patience.
The v9 help server is back up and running.
This server should have been monitored and restarted right away. We

are

following up to make sure this doesn't happen again.

Edmund


From: darren@xxxxxxxxx
To: Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries <wdsci-l@xxxxxxxxxxxx>,
Date: 01/07/2013 01:34 PM
Subject: Re: [WDSCI-L] Help needed to make Local help work
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



Yes, the V9 version of the help seems to be down right now. I wasted a
whole bunch of time before realizing it. In Help Content, none of my

V9

connections work, but if I create a new connection like what was in

8.5,

the help works again :


Good
http://publib.boulder.ibm.com/infocenter/iadthelp/v8r5




Bad

http://pic.dhe.ibm.com/infocenter/iadthelp/v9






From: darren@xxxxxxxxx
To: Rational Developer for IBM i / Websphere Development
Studio
Client for System i & iSeries

<wdsci-l@xxxxxxxxxxxx>

Date: 07/01/2013 11:35 AM
Subject: Re: [WDSCI-L] Help needed to make Local help

work

Sent by: wdsci-l-bounces@xxxxxxxxxxxx



Maybe the remote V9 version of the help files aren't 100% ready for

prime

time yet. The addresses for the remote help in the Help Content
preferences aren't all working for me today, when I thought they did

last

week. I was messing around, and now my local help content is gone and

I'm

having issues similar to the rest of you.




From: Buck Calabro <kc2hiz@xxxxxxxxx>
To: wdsci-l@xxxxxxxxxxxx
Date: 07/01/2013 09:38 AM
Subject: Re: [WDSCI-L] Help needed to
make Local
help work
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



On 7/1/2013 4:00 AM, Paul Bailey wrote:

The "RdI v9" post from Darren@xxxxxxxxx (26th June) about TCP/IP

timeouts
didn't mention help at all, but I followed his advice to "prefer" IPv4

with

"-Djava.net.preferIPv4Stack=true" in the eclipse.ini file (repeating a

note

from Mike Hockings:
http://www-01.ibm.com/support/docview.wss?uid=swg21610148). Since then

I

have had no issues with the local help in RDP apart from a slight delay
waiting for the text to be loaded. My theory was that the local help

was

timing out without error messages because eclipse was trying to find it
using IPv6 (it uses a local web server to deliver the help pages) - I

seem

to have been right, but it's just anecdotal evidence at the moment.

I tried this.
In order to edit eclipse.ini, I had to change the security settings on
c:\program files\ibm\sdp to allow my profile Full Control (even though
my profile is an Administrator on this PC).

Same error. I thought my corporate firewall was the culprit, and it
still might be. I'd love to see an FTP site with the help that I could
download.
--buck
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Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
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