Re: Fw: Help needed to make Local help work

Thanks for your patience.
The v9 help server is back up and running.
This server should have been monitored and restarted right away. We are
following up to make sure this doesn't happen again.

Edmund


From: darren@xxxxxxxxx
To: Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries <wdsci-l@xxxxxxxxxxxx>,
Date: 01/07/2013 01:34 PM
Subject: Re: [WDSCI-L] Help needed to make Local help work
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



Yes, the V9 version of the help seems to be down right now. I wasted a
whole bunch of time before realizing it. In Help Content, none of my V9
connections work, but if I create a new connection like what was in 8.5,
the help works again :


Good
http://publib.boulder.ibm.com/infocenter/iadthelp/v8r5




Bad

http://pic.dhe.ibm.com/infocenter/iadthelp/v9






From: darren@xxxxxxxxx
To: Rational Developer for IBM i / Websphere Development
Studio
Client for System i & iSeries <wdsci-l@xxxxxxxxxxxx>
Date: 07/01/2013 11:35 AM
Subject: Re: [WDSCI-L] Help needed to make Local help work
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



Maybe the remote V9 version of the help files aren't 100% ready for prime
time yet. The addresses for the remote help in the Help Content
preferences aren't all working for me today, when I thought they did last
week. I was messing around, and now my local help content is gone and I'm
having issues similar to the rest of you.




From: Buck Calabro <kc2hiz@xxxxxxxxx>
To: wdsci-l@xxxxxxxxxxxx
Date: 07/01/2013 09:38 AM
Subject: Re: [WDSCI-L] Help needed to
make Local
help work
Sent by: wdsci-l-bounces@xxxxxxxxxxxx



On 7/1/2013 4:00 AM, Paul Bailey wrote:

The "RdI v9" post from Darren@xxxxxxxxx (26th June) about TCP/IP

timeouts
didn't mention help at all, but I followed his advice to "prefer" IPv4 with
"-Djava.net.preferIPv4Stack=true" in the eclipse.ini file (repeating a note
from Mike Hockings:
http://www-01.ibm.com/support/docview.wss?uid=swg21610148). Since then I
have had no issues with the local help in RDP apart from a slight delay
waiting for the text to be loaded. My theory was that the local help was
timing out without error messages because eclipse was trying to find it
using IPv6 (it uses a local web server to deliver the help pages) - I seem
to have been right, but it's just anecdotal evidence at the moment.

I tried this.
In order to edit eclipse.ini, I had to change the security settings on
c:\program files\ibm\sdp to allow my profile Full Control (even though
my profile is an Administrator on this PC).

Same error. I thought my corporate firewall was the culprit, and it
still might be. I'd love to see an FTP site with the help that I could
download.
--buck
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