Re: Rational confusion -- WDSCI-L

Jeff, see link:

http://jazz.net/projects/rational-team-concert/

On Fri, May 6, 2011 at 9:47 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>wrote:

Dilgard Frozen Foods, Inc

IBM cust # 2501412
BP cust # 8928682180

S/N 10366DE

Please check and let me know. If we don't have Rational SWMA, give me
details on it so I can tell the BP where to go (think nice here).

Thanks for helping with this.

Depending on what the answer is, it's beginning to sound as if the issue is
ignorance on the part of the BP.

On Fri, May 6, 2011 at 9:33 AM, Edmund Reinhardt <
edmund.reinhardt@xxxxxxxxxx> wrote:

Hi Jeff

This is what might have happened. You have RDi. You evaluated RD Power.
You now want to upgrade to RD Power from RDi. You have full SWMA. but it
is the IBM i SWMA, and not the RDi SWMA which is different. The BP

could

be correct when he told you that you do not have an active RDi SWMA.

If you have an active SWMA with RDi, your upgrade to RD Power V8 is a
no-charge upgrade. If you do not have an active SWMA with RDi, the

upgrade

order will charge you a re-instatement fee.

Jenny Wong is the world-wide expert on this and she can help to verify

your

entitlement to RDi if you can provide the customer number and the machine
serial number.

Regards

Edmund (E.H.) Reinhardt
Rational Developer for Power
Advisory Development Analyst
COBOL IDE on AIX, System i Application Development, DDS, WebFacing

Phone: 1-905-413-3125 | Tie-Line: 313-3125 | Fax:
IBM
1-905-413-4850
E-mail: edmund.reinhardt@xxxxxxxxxx 8200
Warden Ave
AIX COBOL demo: tinyurl.com/62ek2n5 Markham,
ON L6G 1C7

Canada

From: Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>

To: "Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>

Cc: Linda Cole/Ontario/IBM@IBMCA, Jenny Wong/Toronto/IBM@IBMCA

Date: 05/06/2011 08:48 AM

Subject: Re: [WDSCI-L] Rational confusion

Sent by: wdsci-l-bounces@xxxxxxxxxxxx

Edmund,

Correct except for one thing. The BP said I was not entitled to RDp 8.0.
I
will be billed by the BP for it. Because I was on full SWMA, I was

hoping

that would not be the case. But that's been discussed here before that
SWMA
does not apply to Rational, if I recall correctly.

I also have a slight concern that the packing list(s) refer to Japanese.

On Fri, May 6, 2011 at 8:05 AM, Edmund Reinhardt <
edmund.reinhardt@xxxxxxxxxx> wrote:

Chris,
IBM has been actively looking into what went wrong in Jeff's case and

how

to make sure it doesn't happen again. We had a big meeting yesterday

and

we are taking action.

Jeff, please correct me if I am wrong, but this is what I have been

able

to

piece together.
Jeff had RDi 7.5 and he is entitled to RDp 8.0.
He downloaded the RDp 8.0 trial and just need the activation key.
The business partner was a hardware specialist and had originally

ordered

the RDi (and probably the WDSc) through AAS which is the hardware
configurator.
Normally the business partner would order the media which has the key

on

it, or download an image from ESS which also has the key on it. But

since

Jeff already had the software installed, he was not interested,

especially

because of the media cost.
What the business partner did not know was that it is possible to

download

just the activation key from ESS.

Chris, if you tell us your contact from your BP, I will have a

knowledgable

IBMer walk them through the process.
Please confirm what your situation is. Are you upgrading from RDi 7.5

or

RDp 7.6? Do you have the trial installed or are you interested in the
download with the key.

Regards

Edmund (E.H.) Reinhardt
Rational Developer for Power
Advisory Development Analyst
COBOL IDE on AIX, System i Application Development, DDS, WebFacing

Phone: 1-905-413-3125 | Tie-Line: 313-3125 | Fax:
IBM
1-905-413-4850
E-mail: edmund.reinhardt@xxxxxxxxxx

8200

Warden Ave
AIX COBOL demo: tinyurl.com/62ek2n5

Markham,

ON L6G 1C7

Canada

From: "Hiebert, Chris" <chris.hiebert@xxxxxxxxxxxxxx>

To: "Rational Developer for IBM i / Websphere Development

Studio

Client for System i & iSeries" <wdsci-l@xxxxxxxxxxxx>

Date: 05/05/2011 05:00 PM

Subject: Re: [WDSCI-L] Rational confusion

Sent by: wdsci-l-bounces@xxxxxxxxxxxx

Jeff,
We are having a similar issue with getting our 8.0 license key.
Do you still have all the steps you took to download it? It might help
our BP figure it out.

Thanks,
Chris Hiebert

-----Original Message-----
From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:

wdsci-l-bounces@xxxxxxxxxxxx]

On Behalf Of Jeff Crosby
Sent: Wednesday, May 04, 2011 1:55 PM
To: Rational Developer for IBM i / Websphere Development Studio Client
forSystem i & iSeries
Subject: Re: [WDSCI-L] Rational confusion

This is unreal.

The BP gave up trying to get the license key and told me to call IBM
Service. I called them and opened a PMR.

Rational called and they said since it was ordered through a BP, the
keys
would be made available to the BP and the BP is to give them to me. I
told
him the BP had given up because they had exhausted all their resources.

He then authorized me as a user of the BP's Partnerworld site (not
kidding)
by giving me a signon there. Then he walked me through downloading and
unzipping what I needed.

Evidently someone at my BP doesn't know how this is to be done.

On Wed, May 4, 2011 at 7:08 AM, Jeff Crosby
<jlcrosby@xxxxxxxxxxxxxxxx>wrote:

Is the subject an oxymoron? :)

We've discussed here from time to time the confusion of most people

on

this

list regarding the product name, what one is entitled to, how to get

it,

what product contains what feature, etc. It has now struck me too.

I downloaded and installed IBM Rational Developer for Power Systems
Software 8.0 (common name RDP 8) about 4 weeks ago. The amount of

time it

takes to have someone answer the questions like: What am I entitled

to? Do

I have to pay for this? How much will it cost me? How do I get my

license

keys? etc is astonishing. I still don't know where to look for my

license

key and neither does my BP. He is as disgusted as I am. With luck,

I'll

actually have the license key before the 70 day trial runs out.

The BP had no idea that my SW maintenance agreement did not cover

this. I

only knew it thanks to Pluta and others on this list.

IBM and Rational, please get your act together.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of

my

company. Unless I say so.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
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This is the Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
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--
This is the Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
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or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/wdsci-l.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
This is the Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/wdsci-l.

--
This is the Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/wdsci-l.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
This is the Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/wdsci-l.