Re: Rational confusion

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

Dilgard Frozen Foods, Inc

IBM cust # 2501412
BP cust # 8928682180

S/N 10366DE

Please check and let me know.  If we don't have Rational SWMA, give me
details on it so I can tell the BP where to go (think nice here).

Thanks for helping with this.

Depending on what the answer is, it's beginning to sound as if the issue is
ignorance on the part of the BP.


On Fri, May 6, 2011 at 9:33 AM, Edmund Reinhardt <
edmund.reinhardt@xxxxxxxxxx> wrote:

> Hi Jeff
>
> This is what might have happened.  You have RDi.  You evaluated RD Power.
> You now want to upgrade to RD Power from RDi.  You have full SWMA. but it
> is the IBM i SWMA, and  not the RDi SWMA which is different.  The BP could
> be correct when he told  you that you do not have an active RDi SWMA.
>
> If you have an active SWMA with RDi, your upgrade to RD Power V8 is a
> no-charge upgrade.  If you do not have an active SWMA with RDi, the upgrade
> order will charge you a re-instatement fee.
>
> Jenny Wong is the world-wide expert on this and she can help to verify your
> entitlement to RDi if you can provide the customer number and the machine
> serial number.
>
>
> Regards
>
>
>
> Edmund (E.H.) Reinhardt
> Rational Developer for Power
> Advisory Development Analyst
> COBOL IDE on AIX, System i Application Development, DDS, WebFacing
>
>
>
>  Phone: 1-905-413-3125 | Tie-Line: 313-3125 | Fax:
>      IBM
>  1-905-413-4850
>  E-mail: edmund.reinhardt@xxxxxxxxxx                                8200
> Warden Ave
>  AIX COBOL demo: tinyurl.com/62ek2n5                            Markham,
> ON L6G 1C7
>
> Canada
>
>
>
>
>
>
>   From:       Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
>
>  To:         "Rational Developer for IBM i / Websphere Development Studio
> Client for   System i & iSeries" <wdsci-l@xxxxxxxxxxxx>
>
>   Cc:         Linda Cole/Ontario/IBM@IBMCA, Jenny Wong/Toronto/IBM@IBMCA
>
>  Date:       05/06/2011 08:48 AM
>
>  Subject:    Re: [WDSCI-L] Rational confusion
>
>  Sent by:    wdsci-l-bounces@xxxxxxxxxxxx
>
>
>
>
>
>
> Edmund,
>
> Correct except for one thing.  The BP said I was not entitled to RDp 8.0.
> I
> will be billed by the BP for it.  Because I was on full SWMA, I was hoping
> that would not be the case.  But that's been discussed here before that
> SWMA
> does not apply to Rational, if I recall correctly.
>
> I also have a slight concern that the packing list(s) refer to Japanese.
>
>
> On Fri, May 6, 2011 at 8:05 AM, Edmund Reinhardt <
> edmund.reinhardt@xxxxxxxxxx> wrote:
>
> > Chris,
> > IBM has been actively looking into what went wrong in Jeff's case and how
> > to make sure it doesn't happen again.  We had a big meeting yesterday and
> > we are taking action.
> >
> > Jeff, please correct me if I am wrong, but this is what I have been able
> to
> > piece together.
> > Jeff had RDi 7.5 and he is entitled to RDp 8.0.
> > He downloaded the RDp 8.0 trial and just need the activation key.
> > The business partner was a hardware specialist and had originally ordered
> > the RDi (and probably the WDSc) through AAS which is the hardware
> > configurator.
> > Normally the business partner would order the media  which has the key on
> > it, or download an image from ESS which also has the key on it.  But
> since
> > Jeff already had the software installed, he was not interested,
> especially
> > because of the media cost.
> > What the business partner did not know was that it is possible to
> download
> > just the activation key from ESS.
> >
> > Chris, if you tell us your contact from your BP, I will have a
> knowledgable
> > IBMer walk them through the process.
> > Please confirm what your situation is.  Are you upgrading from RDi 7.5 or
> > RDp 7.6?  Do you have the trial installed or are you  interested in the
> > download with the key.
> >
> > Regards
> >
> >
> >
> > Edmund (E.H.) Reinhardt
> > Rational Developer for Power
> > Advisory Development Analyst
> > COBOL IDE on AIX, System i Application Development, DDS, WebFacing
> >
> >
> >
> >  Phone: 1-905-413-3125 | Tie-Line: 313-3125 | Fax:
> >      IBM
> >  1-905-413-4850
> >  E-mail: edmund.reinhardt@xxxxxxxxxx                                8200
> > Warden Ave
> >  AIX COBOL demo: tinyurl.com/62ek2n5                            Markham,
> > ON L6G 1C7
> >
> > Canada
> >
> >
> >
> >
> >
> >
> >  From:       "Hiebert, Chris" <chris.hiebert@xxxxxxxxxxxxxx>
> >
> >  To:         "Rational Developer for IBM i / Websphere Development Studio
> > Client for   System i & iSeries" <wdsci-l@xxxxxxxxxxxx>
> >
> >  Date:       05/05/2011 05:00 PM
> >
> >  Subject:    Re: [WDSCI-L] Rational confusion
> >
> >   Sent by:    wdsci-l-bounces@xxxxxxxxxxxx
> >
> >
> >
> >
> >
> >
> > Jeff,
> > We are having a similar issue with getting our 8.0 license key.
> > Do you still have all the steps you took to download it? It might help
> > our BP figure it out.
> >
> > Thanks,
> > Chris Hiebert
> >
> > -----Original Message-----
> > From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:wdsci-l-bounces@xxxxxxxxxxxx]
> > On Behalf Of Jeff Crosby
> > Sent: Wednesday, May 04, 2011 1:55 PM
> > To: Rational Developer for IBM i / Websphere Development Studio Client
> > forSystem i & iSeries
> > Subject: Re: [WDSCI-L] Rational confusion
> >
> > This is unreal.
> >
> > The BP gave up trying to get the license key and told me to call IBM
> > Service.  I called them and opened a PMR.
> >
> > Rational called and they said since it was ordered through a BP, the
> > keys
> > would be made available to the BP and the BP is to give them to me.  I
> > told
> > him the BP had given up because they had exhausted all their resources.
> >
> > He then authorized me as a user of the BP's Partnerworld site  (not
> > kidding)
> > by giving me a signon there.  Then he walked me through downloading and
> > unzipping what I needed.
> >
> > Evidently someone at my BP doesn't know how this is to be done.
> >
> >
> >
> > On Wed, May 4, 2011 at 7:08 AM, Jeff Crosby
> > <jlcrosby@xxxxxxxxxxxxxxxx>wrote:
> >
> > > Is the subject an oxymoron?  :)
> > >
> > > We've discussed here from time to time the confusion of most people on
> > this
> > > list regarding the product name, what one is entitled to, how to get
> > it,
> > > what product contains what feature, etc.  It has now struck me too.
> > >
> > > I downloaded and installed IBM Rational Developer for Power Systems
> > > Software 8.0 (common name RDP 8) about 4 weeks ago.  The amount of
> > time it
> > > takes to have someone answer the questions like:  What am I entitled
> > to?  Do
> > > I have to pay for this?  How much will it cost me?  How do I get my
> > license
> > > keys? etc is astonishing.  I still don't know where to look for my
> > license
> > > key and neither does my BP.  He is as disgusted as I am.  With luck,
> > I'll
> > > actually have the license key before the 70 day trial runs out.
> > >
> > > The BP had no idea that my SW maintenance agreement did not cover
> > this.  I
> > > only knew it thanks to Pluta and others on this list.
> > >
> > > IBM and Rational, please get your act together.
> > >
> > >
> > > --
> > > Jeff Crosby
> > > VP Information Systems
> > > UniPro FoodService/Dilgard
> > > P.O. Box 13369
> > > Ft. Wayne, IN 46868-3369
> > > 260-422-7531
> > > www.dilgardfoods.com
> > >
> > > The opinions expressed are my own and not necessarily the opinion of
> > my
> > > company.  Unless I say so.
> >
> >
> > --
> > Jeff Crosby
> > VP Information Systems
> > UniPro FoodService/Dilgard
> > P.O. Box 13369
> > Ft. Wayne, IN 46868-3369
> > 260-422-7531
> > www.dilgardfoods.com
> >
> > The opinions expressed are my own and not necessarily the opinion of my
> > company.  Unless I say so.
> > --
> > This is the Rational Developer for IBM i / Websphere Development Studio
> > Client for System i & iSeries  (WDSCI-L) mailing list
> > To post a message email: WDSCI-L@xxxxxxxxxxxx
> > To subscribe, unsubscribe, or change list options,
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> > or email: WDSCI-L-request@xxxxxxxxxxxx
> > Before posting, please take a moment to review the archives
> > at http://archive.midrange.com/wdsci-l.
> > --
> > This is the Rational Developer for IBM i / Websphere Development Studio
> > Client for System i & iSeries  (WDSCI-L) mailing list
> > To post a message email: WDSCI-L@xxxxxxxxxxxx
> > To subscribe, unsubscribe, or change list options,
> > visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
> > or email: WDSCI-L-request@xxxxxxxxxxxx
> > Before posting, please take a moment to review the archives
> > at http://archive.midrange.com/wdsci-l.
> >
> >
> > --
> > This is the Rational Developer for IBM i / Websphere Development Studio
> > Client for System i & iSeries  (WDSCI-L) mailing list
> > To post a message email: WDSCI-L@xxxxxxxxxxxx
> > To subscribe, unsubscribe, or change list options,
> > visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
> > or email: WDSCI-L-request@xxxxxxxxxxxx
> > Before posting, please take a moment to review the archives
> > at http://archive.midrange.com/wdsci-l.
>
>
> --
> Jeff Crosby
> VP Information Systems
> UniPro FoodService/Dilgard
> P.O. Box 13369
> Ft. Wayne, IN 46868-3369
> 260-422-7531
> www.dilgardfoods.com
>
> The opinions expressed are my own and not necessarily the opinion of my
> company.  Unless I say so.
> --
> This is the Rational Developer for IBM i / Websphere Development Studio
> Client for System i & iSeries  (WDSCI-L) mailing list
> To post a message email: WDSCI-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
> or email: WDSCI-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/wdsci-l.
>
>
> --
> This is the Rational Developer for IBM i / Websphere Development Studio
> Client for System i & iSeries  (WDSCI-L) mailing list
> To post a message email: WDSCI-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
> or email: WDSCI-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/wdsci-l.