Re: Ordering WDSC 6.0 from BP - week IV

[Jerry Adams <jerry@xxxxxxxxxxxxxxx>]

It can take a bit, as Mike said, for the order to actually arrive, BUT 
your BP should know what is chargeable, what you have licensed, etc.  I 
don't have to go through a system group or even my boss for these kinds 
of things: just email the BP and, unless he's out of town, I've got a 
confirmation within an hour that the order has been placed.  I've done 
this with WDSc and iSeries Navigator with the same turn around.  Al (my 
BP) apparently knows what he's doing; but, then,. we always suspected 
that (as well as a few other things).


So that's a long answer to your question:  No, it ain't normal.


        * Jerry C. Adams
*IBM System i Programmer/Analyst
B&W Wholesale Distributors, Inc.* *
voice
        615.995.7024
fax
        615.995.1201
email
        jerry@xxxxxxxxxxxxxxx <mailto:jerry@xxxxxxxxxxxxxxx>



Mike wrote:

> With summer and all people are on vacations and such. It took about 3 weeks
> before we got WDSc 6.0
>
> On 7/13/06, Dan <dan27649@xxxxxxxxx> wrote:
>  
>
> > I initiated a request through our systems group to order WDSCi 6.0 back in
> > the middle of June.  I was cc'd on an email that was sent to our BP
> > (Sirius), requesting this, so I know Sirius is in the loop.
> >
> > Last Wednesday (7/5), I inquired to our systems group to see if they had
> > gotten any response.  I was told that our Sirius rep was still looking
> > into
> > it, not sure whether it was a chargeable item.  I responded that this is a
> > no-charge item, since we have software subscription and have 5722WDS; our
> > systems group concurred.  After inquiring again two days ago, still no
> > word
> > from Sirius.
> >
> > So, my question is this.  Is it still (from my experience years ago doing
> > sysadmin work) always this painful trying to get software from a
> > BP?  Should
> > I start being a squeaky wheel?  If so, to whom?  I have to be somewhat
> > selective since I am relatively new here, have never had a face-to-face
> > with
> > our systems group people, and don't want to come off the wrong way.  I
> > have
> > the email address to our Sirius contact, but, but, it starts going over
> > people's heads.  I might just take this to my boss and let her give me
> > direction on this, but before I do, can someone tell me if this is a
> > normal
> > delay and I should wait it out a few more weeks?
> >
> > TIA,
> > Dan
> > --
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