RE: support

Better yet - Geac, how about YOU taking the initiative and certifying some
3rd parties as your ASP partners and go back to creating/buying
complimentary pieces of software that truly help your customers make money?

> -----Original Message-----
> From: owner-jbausers-l@midrange.com
> [mailto:owner-jbausers-l@midrange.com]On Behalf Of de Zoysa Tilak
> Sent: Tuesday, October 31, 2000 2:59 AM
> To: JBAUSERS-L@midrange.com
> Subject: RE: support
>
>
> Charles,
> You have a very valid point. I know of users who have
> been threatened in many ways and consider this to be a
> ridiculous position for a customer be in. In my
> business life I have never heard of or experienced a
> situation where I have bought a product or service and
> ended up being threatened or even nervous as to what
> the vendor will do to me.
> Since we have 3 alternatives:
> a) Stay with GEAC
> b) Go to third parties
> c) Take the support in house
> Why don't we, rather than block hot mail etc. all of
> us submit names of third party support organizations
> and select say 3-4 of these and formally admit them
> into the Group, allow them say a sales mailer once a
> week or some such arrangement.
> My view is that by trying to keep viable alternatives
> hidden from us we are removing the freedom of choices
> from users.
> Regards,
> TDZ (Tilak)
>
> --- Charles Greene <greenec@millercurtain.com> wrote:
> > Tilak,
> > My apologies to you, the groups initial response to
> > your posting was a bit
> > rough.  As a user asking a question or making a
> > statement about how you are
> > addressing support issues with System 21 you raised
> > some intriguing
> > discussion points.  However, I think you under
> > played the impact of not
> > having future enhancements to the package.  I agree
> > the process has not
> > worked recently as well as it should but I am
> > inclined to believe that the
> > power in the numbers will result in an improved
> > process.  I also believe the
> > force that users will apply to get changes made that
> > are needed and allow us
> > all to keep up with the curve will come from Geac.
> > I would think that if System 21 is not meeting your
> > current needs or support
> > is not meeting your current needs then one of your
> > options would be to bring
> > that in-house.  Rather than paying a third party for
> > potentially no more
> > than you have currently.  By bringing it in-house
> > you start saving that
> > support money to offset the expense of conversion to
> > a different package in
> > the future.  You must think this is a future
> > possibility since you will
> > receive no more updates from GEAC.
> >
> > Charles Greene
> > Miller Curtain Co. Inc.
> >
> > > Apologies to the group -
> > >
> > > I forgot to sign off I that am the Deputy Chairman
> > of
> > > Nissan in Sri Lanka.
> > >
> > > TDZ
> > >
> >
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