|
midrange.com
Tilak,
No one is trying to hide anything from you - we simply want this forum to
be what it was designed to be. This is a discussion forum of issues and
solutions. This is not a forum for airing dirty laundry or advertisements.
Geac does not use this forum to "advertise or sell", so why should third
parties?
Yes source code is an issue. Yes proper support is always an issue. Yes
some PTFs will not be effective. I am sure that you made a sound decision
for your company. But to continually attack Geac and this forum is counter
productive. I would like to get the postings back to a "open" discussion
of issues with the software.
Let's cut out this nonsense and get the forum back on track.
Next issue - please.
Bob Keeley.
"Ed Lybrook"
<elybrook@btcgrp.co To:
<JBAUSERS-L@midrange.com>
m> cc:
Sent by: Subject: RE: support
owner-jbausers-l@mi
drange.com
10/31/00 07:49 AM
Please respond to
JBAUSERS-L
Tilak,
You must have a financial benefit to keep pushing this proposal. I really
don't think this the venue for such things.
Ed
-----Original Message-----
From: owner-jbausers-l@midrange.com
[mailto:owner-jbausers-l@midrange.com]On Behalf Of de Zoysa Tilak
Sent: Tuesday, October 31, 2000 3:59 AM
To: JBAUSERS-L@midrange.com
Subject: RE: support
Charles,
You have a very valid point. I know of users who have
been threatened in many ways and consider this to be a
ridiculous position for a customer be in. In my
business life I have never heard of or experienced a
situation where I have bought a product or service and
ended up being threatened or even nervous as to what
the vendor will do to me.
Since we have 3 alternatives:
a) Stay with GEAC
b) Go to third parties
c) Take the support in house
Why don't we, rather than block hot mail etc. all of
us submit names of third party support organizations
and select say 3-4 of these and formally admit them
into the Group, allow them say a sales mailer once a
week or some such arrangement.
My view is that by trying to keep viable alternatives
hidden from us we are removing the freedom of choices
from users.
Regards,
TDZ (Tilak)
--- Charles Greene <greenec@millercurtain.com> wrote:
> Tilak,
> My apologies to you, the groups initial response to
> your posting was a bit
> rough. As a user asking a question or making a
> statement about how you are
> addressing support issues with System 21 you raised
> some intriguing
> discussion points. However, I think you under
> played the impact of not
> having future enhancements to the package. I agree
> the process has not
> worked recently as well as it should but I am
> inclined to believe that the
> power in the numbers will result in an improved
> process. I also believe the
> force that users will apply to get changes made that
> are needed and allow us
> all to keep up with the curve will come from Geac.
> I would think that if System 21 is not meeting your
> current needs or support
> is not meeting your current needs then one of your
> options would be to bring
> that in-house. Rather than paying a third party for
> potentially no more
> than you have currently. By bringing it in-house
> you start saving that
> support money to offset the expense of conversion to
> a different package in
> the future. You must think this is a future
> possibility since you will
> receive no more updates from GEAC.
>
> Charles Greene
> Miller Curtain Co. Inc.
>
> > Apologies to the group -
> >
> > I forgot to sign off I that am the Deputy Chairman
> of
> > Nissan in Sri Lanka.
> >
> > TDZ
> >
>
> +---
> | This is the JBA Software Users Mailing List!
> | To submit a new message send your mail to
> JBAUSERS-L@midrange.com.
> | To subscribe to this list send email to
> JBAUSERS-L-SUB@midrange.com.
> | To unsubscribe from this list send email to
> JBAUSERS-L-UNSUB@midrange.com.
> | Questions should be directed to the list owner:
> doug333@aol.com.
> +---
__________________________________________________
Do You Yahoo!?
Yahoo! Messenger - Talk while you surf! It's FREE.
http://im.yahoo.com/
+---
| This is the JBA Software Users Mailing List!
| To submit a new message send your mail to JBAUSERS-L@midrange.com.
| To subscribe to this list send email to JBAUSERS-L-SUB@midrange.com.
| To unsubscribe from this list send email to
JBAUSERS-L-UNSUB@midrange.com.
| Questions should be directed to the list owner: doug333@aol.com.
+---
+---
| This is the JBA Software Users Mailing List!
| To submit a new message send your mail to JBAUSERS-L@midrange.com.
| To subscribe to this list send email to JBAUSERS-L-SUB@midrange.com.
| To unsubscribe from this list send email to
JBAUSERS-L-UNSUB@midrange.com.
| Questions should be directed to the list owner: doug333@aol.com.
+---
+---
| This is the JBA Software Users Mailing List!
| To submit a new message send your mail to JBAUSERS-L@midrange.com.
| To subscribe to this list send email to JBAUSERS-L-SUB@midrange.com.
| To unsubscribe from this list send email to JBAUSERS-L-UNSUB@midrange.com.
| Questions should be directed to the list owner: doug333@aol.com.
+---
As an Amazon Associate we earn from qualifying purchases.
This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].
Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.
