RE: support -- SYSTEM21

We have already paid JBA/Geac for 5 years of support.  If we change now, do we 
get reimbursed?  I don't think so.

-----Original Message-----
From:   de Zoysa Tilak [SMTP:tdz_nismo@yahoo.com]
Sent:   Tuesday, October 31, 2000 3:59 AM
To:     JBAUSERS-L@midrange.com
Subject:        RE: support

Charles,
You have a very valid point. I know of users who have
been threatened in many ways and consider this to be a
ridiculous position for a customer be in. In my
business life I have never heard of or experienced a
situation where I have bought a product or service and
ended up being threatened or even nervous as to what
the vendor will do to me. 
Since we have 3 alternatives:
a) Stay with GEAC
b) Go to third parties
c) Take the support in house
Why don't we, rather than block hot mail etc. all of
us submit names of third party support organizations
and select say 3-4 of these and formally admit them
into the Group, allow them say a sales mailer once a
week or some such arrangement.
My view is that by trying to keep viable alternatives
hidden from us we are removing the freedom of choices
from users.
Regards,
TDZ (Tilak)

--- Charles Greene <greenec@millercurtain.com> wrote:
> Tilak,
> My apologies to you, the groups initial response to
> your posting was a bit
> rough.  As a user asking a question or making a
> statement about how you are
> addressing support issues with System 21 you raised
> some intriguing
> discussion points.  However, I think you under
> played the impact of not
> having future enhancements to the package.  I agree
> the process has not
> worked recently as well as it should but I am
> inclined to believe that the
> power in the numbers will result in an improved
> process.  I also believe the
> force that users will apply to get changes made that
> are needed and allow us
> all to keep up with the curve will come from Geac.
> I would think that if System 21 is not meeting your
> current needs or support
> is not meeting your current needs then one of your
> options would be to bring
> that in-house.  Rather than paying a third party for
> potentially no more
> than you have currently.  By bringing it in-house
> you start saving that
> support money to offset the expense of conversion to
> a different package in
> the future.  You must think this is a future
> possibility since you will
> receive no more updates from GEAC.
> 
> Charles Greene
> Miller Curtain Co. Inc.
> 
> > Apologies to the group -
> >
> > I forgot to sign off I that am the Deputy Chairman
> of
> > Nissan in Sri Lanka.
> >
> > TDZ
> >
> 
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