RE: support -- SYSTEM21

Jenny,
Thank you for your comments.
I have responded to clients regarding their problem with the aim of giving a
solution.
My justification is to provide a real level of customer service.
I have also passed on a number of problems and solutions to the
development/customer support teams for inclusion/discussion purposes.
There are other consultants who have similar interest.

I would also like to add a personal opinion.
GEAC is a business like any other - trying to make money for its
stakeholders.
Any other 3rd party (such as the plugs we have seen in this forum) are
trying to do exactly the same thing - make money from its clients for its
stakeholders.  This includes IOM or any other organisation out there.

With the course code issue, I believe that GEAC is protecting its business,
remembering that the product is the code.  I cannot comment on their
methods, but I do know that to get Microsoft Code you have to hack their
network.

Can we put this discussion to bed and look at issues and solutions with the
product?

Michael Berman
Email michael.berman@geac.com.au


-----Original Message-----
From: Mauger, Jenny [mailto:Jenny.Mauger@Zelana.com]
Sent: Monday, October 30, 2000 7:30 PM
To: 'JBAUSERS-L@midrange.com'
Subject: RE: support





>>Yes this group is monitored - but not necessarily for retribution, but for
>>knowledge and assistance.

I would second this.  I am still dubious as to whether the mail which
originally sparked this discussion wasn't an advertisement.  If it did come
from the executive of a large company it was one sided and short sighted
(has he really considered the full implications of not upgrading - ever?).
That is not to say that GEAC are perfect but there are pros and cons to
every support decision.

My second point is that the idea that GEAC is monitoring the list just in
order to punish those that criticise them is a bit much isn't it?
Personally I think that it's a good thing that GEAC consultants are
monitoring the list - that way they can get a good feel for the type of
problems we face.  I know that when I've submitted problems in the past GEAC
consultants have got back to me with solutions and were very helpful.



-----Original Message-----
From: Michael Berman [mailto:michael.berman@geac.com.au]
Sent: 28 October 2000 13:03
To: 'JBAUSERS-L@midrange.com'
Subject: RE: support



Yes this group is monitored - but not necessarily for retribution, but for
knowledge and assistance.

Michael
-----Original Message-----
From: Geac User [mailto:geacuser@yahoo.com]
Sent: Friday, October 27, 2000 10:53 PM
To: JBAUSERS-L@midrange.com
Subject: Re: support


Another real concern is that GEAC monitors this list
like "big brother" and people may feel they cannot
speak freely for fear of retribution from GEAC.  If
they don't like something you've said they can find
ways to retaliate.  I know someone who it has happened
to.  I will not give details here but please believe
that there can be consequences for speaking freely if
THEY do not like what you're saying.


PS. Cian, did you fix your printer problem and if so,
how?

--- Cian Deiter <kermit_999@hotmail.com> wrote:
> I have to agree with Dean,
> 
> I use a 'Hotmail' address so as to conceal my
> Companies Identity and thus 
> protect us from being bombarded with unsolicited
> e-mails from unscrupulous 
> companies and would-be-do-gooders! , people always
> harvest e-mail lists, 
> even when told not to !!
> 
> I wonder how many others are the same, loads I'd
> say!  if internet accounts 
> do get blocked then I simply cannot use my company
> e-mail address and 
> therefore cannot benefit from the lists contents...
> 
> Just expose the bogus posters and advertisers and
> keep up the good info 
> network.
> 
> Cian.
> 
> Ps.
> Thanks to everyone who responded to my Printer
> Question, a wealth of info 
> which was very much appreciated.


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