RE: Answer Link Experience

[Todd Grass <tgrass@xxxxxxxxxx>]

I opened 5 cases with Answerlink.  JBA put all of them on short term hold, 
after I refused to pay for another one of their "Consultants" to come out and 
fix the problems their previous "Consultants" had already created. Then they 
deleted the open cases with no notice.

----------
From:   Bill Kanze[SMTP:wkanze@bakerlinen.com]
Sent:   Friday, October 20, 2000 9:31 AM
To:     'JBAUSERS-L@midrange.com'
Subject:        RE: Answer Link Experience

My answer link problem was open for a month and JBA closed the issue 
without solving the problem or letting me know that they closed the issue.

-----Original Message-----
From:   Charles Greene [SMTP:greenec@millercurtain.com]
Sent:   Thursday, October 19, 2000 2:34 PM
To:     JBAUSERS-L@midrange. com
Subject:        Answer Link Experience

Well I just had my first experience in Answer link.  I actually had 4 cases
with my name on them, I guess they are converting old system to Answer 
link.
I went looking for the "solutions" that were indicated attached to the
cases, I had no luck in finding any solutions.  My question to the group is
has anyone found any answers in Answer link?

Charles Greene
Miller Curtain Co. Inc.

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