Re: Spam filtering question

My experience is that messages with poor grammar, incorrect
capitalization, and lots of abbreviations or spelling errors seem to
get flagged by Postini and other similar services as spam.  So one
possible solution (if you are so inclined) is to suggest that these
sales reps craft their emails with some care .. they are business
communication after all, not text messages.

Specifically, I expect that  "The American Legion post in Celina is
going to order 2 cases of P04983 (crmy kid bean salad) for Friday the
28th" would **not** have been flagged.  It might be worth a test.

The solution of disabling Postini for the user seems overkill to me.
I suspect that there is a way that you can adjust the sensitivity or
change the criteria for certain incoming addresses. Also, if you look
at the message headers, Postini inserts some headers around the
scoring.

On another matter ... I infer that the sales reps aren't using
internal/corporate accounts, because if they were Postini would not
see their messages.  If that is the case, perhaps the best solution is
to get them on your email system.

---------
Tom Jedrzejewicz
tomjedrz@xxxxxxxxxxxxxx



On Tue, May 25, 2010 at 10:37 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx> wrote:

All,

From time to time, emails sent from sales reps in the field to one of the

buyers gets filtered as spam by Postini.  It happens just often enough to
cause a problem here and there.  The quarantined items email is delivered in
the morning and that might be too late.  What we have done for the buyers is
to disable spam filtering in Postini, allowing the email client to siphon it
off locally as spam.  In that case the buyer at least sees it in a timely
fashion.

Here is an email that got filtered as spam:


***Subject:* legion in celina

The legion in celina is going to order 2cs of p04983 crmy kid bean salad for
friday the 28th.

John Doe
Sales Representative


I went into Postini and used the message header analyzer.  The results were
- hold on now - the message was considered spam.  Well, duh!  I already knew
that.  I wanted to know WHY it was considered spam.

There was no info as to the 'why'.  All I could figure was "crmy kid" was
seen as a problem.  Which means this email may get zinged.  It's an
abbreviation for "creamy kidney bean salad".  Does that seem like a
possibility?

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

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