Re: Spam filtering question

Possibilities include the non-common words, misspelled words, and
non-English stuff like p04983 being used in a context that doesn't look
like, for example, order detail. Also, the brevity of the message and the
lack of proper capitalization could be factors.

Can you white-list the sales reps so all their messages go through?

On Tue, May 25, 2010 at 12:37 PM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>wrote:

All,

From time to time, emails sent from sales reps in the field to one of the

buyers gets filtered as spam by Postini. It happens just often enough to
cause a problem here and there. The quarantined items email is delivered
in
the morning and that might be too late. What we have done for the buyers
is
to disable spam filtering in Postini, allowing the email client to siphon
it
off locally as spam. In that case the buyer at least sees it in a timely
fashion.

Here is an email that got filtered as spam:


***Subject:* legion in celina

The legion in celina is going to order 2cs of p04983 crmy kid bean salad
for
friday the 28th.

John Doe
Sales Representative


I went into Postini and used the message header analyzer. The results were
- hold on now - the message was considered spam. Well, duh! I already
knew
that. I wanted to know WHY it was considered spam.

There was no info as to the 'why'. All I could figure was "crmy kid" was
seen as a problem. Which means this email may get zinged. It's an
abbreviation for "creamy kidney bean salad". Does that seem like a
possibility?



--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
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