RE: ibm.com / mysupport ?? Working for anyone?

Because, quite frankly it's a way for IBM to push critical calls that are
not "system down" calls into a wait forever and seventeen Sundays to get a
response. IBM i is reasonable but we need support on a whole host of other
things. This is almost as bad as Microsoft etc., and lowers the value of
IBM support by quite a bit.

Secondly, when I'm at customer locations most of them no longer allow me to
put my laptop onto the network and gain internet access without significant
issue, how am I to get these calls logged anymore? I can use my brick to
get to the cell network, except when inside buildings were cell reception is
at best awful.

I've seen NO NOTICE of this anywhere, although I've not called in a PMR in a
couple of weeks, my staff has been doing that mostly.

Is IBM trying to go out of business?


--
Jim Oberholtzer
Agile Technology Architects


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Rob
Berendt
Sent: Thursday, October 04, 2018 9:28 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Subject: Re: ibm.com / mysupport ?? Working for anyone?

<snip>What's a reference on that Oct. 15th date please?</snip> Why is it a
concern?



Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail
to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





From: "Jack Woehr" <jwoehr@xxxxxxxxxxxxxxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Date: 10/04/2018 10:17 AM
Subject: Re: ibm.com / mysupport ?? Working for anyone?
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



What's a reference on that Oct. 15th date please?

On Thu, Oct 4, 2018 at 8:15 AM, Paul Nelson <nelsonp@xxxxxxxxxxxxx> wrote:

After October 15th, I'll assign the support activity to a younger
colleague.
:-)

<<all SEV 2 and 3 calls will be REQUIRED to be entered on line starting
October 15th.>>