Re: ibm.com / mysupport ?? Working for anyone? -- MIDRANGE-L

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Subject: Re: ibm.com / mysupport ?? Working for anyone?
From: Jack Woehr <jwoehr@xxxxxxxxxxxxxxxxxxxxxxxx>
Date: Thu, 4 Oct 2018 08:29:35 -0600
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On Thu, Oct 4, 2018 at 8:27 AM, Rob Berendt <rob@xxxxxxxxx> wrote:

<snip>What's a reference on that Oct. 15th date please?</snip>
Why is it a concern?

Because support personnel of varying skill levels have to open requests at
odd hours and should get some prep that their phone request might be
deferred to a website.

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Re: ibm.com / mysupport ?? Working for anyone? , Rob Berendt

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