Rob,
I understand the restrictions on allowing foreign computers (non-company) on
to the network, in fact I support it, it's a massive security issue.
The issue is now I have to get something worked out to get onto the internet
when it's critical to do so. Before I could just use the phone in the
computer center and call it in.
--
Jim Oberholtzer
Agile Technology Architects
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Rob
Berendt
Sent: Thursday, October 04, 2018 2:33 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Subject: RE: ibm.com / mysupport ?? Working for anyone?
If you are unsatisfied and getting "wait forever and seventeen Sundays"
then I would open a call to a duty manager.
Though I do find it unacceptable to flag a call as respond by telephone and
they email me anyway with some inane question so they can update the ticket
with "waiting on customer response".
I do like to start questions online and then call in. Does the October 15
issue only address opening new tickets, so I'm free to still call in after
I've opened them?
You do have a legitimate concern with the customer site issue. Our "guest"
network requires login and approval. It is a bit tiresome.
Businesses need to find some better way to address the problems they are
facing and take "best practices" and "generally accepted practices" and
discard them. Is the problem that guests are killing bandwidth? Then find
the bandwidth thieves and block those sites from users who don't have to log
in. For example, block NetFlix from anonymous users on the guest network.
Sure you're going to run into some concerns. For example one may be using
Youtube for educational videos or product presentations while another may be
using it to watch a movie on their personal phone while working on their
computer.
It's gotten to the point that IBM doesn't even ask for guest access anymore,
they tether to their mobile devices. But, as you've said, in a bad
reception building this can be an issue. In our building we're adding cell
repeaters.
One concern noted was that we didn't want people to be able to park in the
parking lot and tap into the guest network. My question is still "who
cares, what problem are you trying to solve?". Again, if it is a bandwidth
concern then block sites which use too much bandwidth from anonymous guest
users. But we're located in a small complex of industries only in a rural
location so it's not like six cafe's line our parking lot and they'd all be
chomping bandwidth.
We already monitor and kill sessions from generic guest accounts set up to
only be used in certain conference rooms. We don't want to bother limiting
them automatically by WAP (some cumbersome technical reason).
Funny that it's always HR that is the violator. Paraphrasing Leona Helmsley
"rules are for the little people".
Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail
to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com
From: "Jim Oberholtzer" <midrangel@xxxxxxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>
Date: 10/04/2018 02:55 PM
Subject: RE: ibm.com / mysupport ?? Working for anyone?
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>
Because, quite frankly it's a way for IBM to push critical calls that are
not "system down" calls into a wait forever and seventeen Sundays to get a
response. IBM i is reasonable but we need support on a whole host of
other
things. This is almost as bad as Microsoft etc., and lowers the value of
IBM support by quite a bit.
Secondly, when I'm at customer locations most of them no longer allow me
to
put my laptop onto the network and gain internet access without
significant
issue, how am I to get these calls logged anymore? I can use my brick to
get to the cell network, except when inside buildings were cell reception
is
at best awful.
I've seen NO NOTICE of this anywhere, although I've not called in a PMR in
a
couple of weeks, my staff has been doing that mostly.
Is IBM trying to go out of business?
--
Jim Oberholtzer
Agile Technology Architects
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Rob
Berendt
Sent: Thursday, October 04, 2018 9:28 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Subject: Re: ibm.com / mysupport ?? Working for anyone?
<snip>What's a reference on that Oct. 15th date please?</snip> Why is it a
concern?
Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail
to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com
From: "Jack Woehr" <jwoehr@xxxxxxxxxxxxxxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Date: 10/04/2018 10:17 AM
Subject: Re: ibm.com / mysupport ?? Working for anyone?
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>
What's a reference on that Oct. 15th date please?
On Thu, Oct 4, 2018 at 8:15 AM, Paul Nelson <nelsonp@xxxxxxxxxxxxx> wrote:
After October 15th, I'll assign the support activity to a younger
colleague.
:-)
<<all SEV 2 and 3 calls will be REQUIRED to be entered on line starting
October 15th.>>
midrange.com
