RE: Just curious

It would be interesting to see how they would handle a motherboard, backplane, and/or VPD card
There all hot swappable, JK.

Paul


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Tuesday, January 09, 2018 3:43 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Just curious

Well, there's that.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Art Tostaine, Jr.
Sent: Tuesday, January 09, 2018 2:41 PM
To: Midrange Systems Technical Discussion
Subject: Re: Just curious

One of my customers had a rare service call (outside of Cincinnati). IIRC it was a cache battery. The guy they sent out said he didn't know how to change the cache battery. But we identified the problem on the service call.

On Tue, Jan 9, 2018 at 3:35 PM, Paul Nelson <nelsonp@xxxxxxxxxxxxx> wrote:

Is anybody else experiencing issues with the skill level of the IBM
hardware service techs? It seems the Austin area CE's are getting
worse by the month.
We needed a power supply changed out, and were told it was hot
swappable, but when the tech showed up, all 5 partitions on the frame
had to be killed.


Now, there's a code that won't go away until a card is replaced. We're
not even sure if this tech is a real IBM employee or a subcontractor.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx



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