As the older CEs retire the quality has gone down, and you may in fact have
had a CE that was not trained in the system except by watching on line
videos and taking an open book on line test. I doubt he was a contractor,
at least there are not any up here (that were not IBM employees in the first
place that retired and were brought back as contractors) but I would not be
overly surprised.
--
Jim Oberholtzer
Agile Technology Architects
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul
Nelson
Sent: Tuesday, January 09, 2018 2:36 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>
Subject: Just curious
Is anybody else experiencing issues with the skill level of the IBM hardware
service techs? It seems the Austin area CE's are getting worse by the month.
We needed a power supply changed out, and were told it was hot swappable,
but when the tech showed up, all 5 partitions on the frame had to be killed.
Now, there's a code that won't go away until a card is replaced. We're not
even sure if this tech is a real IBM employee or a subcontractor.
Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx
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