RE: Just curious

["Paul Nelson" <nelsonp@xxxxxxxxxxxxx>]

Well, there's that.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Art
Tostaine, Jr.
Sent: Tuesday, January 09, 2018 2:41 PM
To: Midrange Systems Technical Discussion
Subject: Re: Just curious

One of my customers had a rare service call (outside of Cincinnati).  IIRC
it was a cache battery.  The guy they sent out said he didn't know how to
change the cache battery.  But we identified the problem on the service
call.

On Tue, Jan 9, 2018 at 3:35 PM, Paul Nelson <nelsonp@xxxxxxxxxxxxx> wrote:

> Is anybody else experiencing issues with the skill level of the IBM
> hardware
> service techs? It seems the Austin area CE's are getting worse by the
> month.
> We needed a power supply changed out, and were told it was hot swappable,
> but when the tech showed up, all 5 partitions on the frame had to be
> killed.
>
>
> Now, there's a code that won't go away until a card is replaced. We're not
> even sure if this tech is a real IBM employee or a subcontractor.
>
> Paul Nelson
> Cell 708-670-6978
> Office 409-267-4027
> nelsonp@xxxxxxxxxxxxx
>
>
>
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