Re: Just curious -- MIDRANGE-L

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One of my customers had a rare service call (outside of Cincinnati). IIRC
it was a cache battery. The guy they sent out said he didn't know how to
change the cache battery. But we identified the problem on the service
call.

On Tue, Jan 9, 2018 at 3:35 PM, Paul Nelson <nelsonp@xxxxxxxxxxxxx> wrote:

Is anybody else experiencing issues with the skill level of the IBM
hardware
service techs? It seems the Austin area CE's are getting worse by the
month.
We needed a power supply changed out, and were told it was hot swappable,
but when the tech showed up, all 5 partitions on the frame had to be
killed.

Now, there's a code that won't go away until a card is replaced. We're not
even sure if this tech is a real IBM employee or a subcontractor.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx

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